Market Coordinator

Are you a problem-solver with a passion for delivering top-tier service? We're looking for a Market Coordinator to support our client's UK Market Management and Key Accounts Teams by handling high-value Host inquiries and escalations. You'll play a key role in ensuring seamless communication between external and internal stakeholders, driving solutions, and enhancing the quality across the region. This is a one-year contract, fully remote, paying £19.23 p/h PAYE.

• Act as a trusted liaison between external and internal teams, ensuring timely and professional resolution of escalations.
• Master company policies and procedures to provide expert support on Community and brand risk topics.
• Conduct in-depth research to resolve complex external stakeholder issues while maintaining exceptional service standards.
• Proactively work to improve quality and increase the percentage of stakeholders.
• Assist with in-market events and collaborate with stakeholders to enhance their experience.

• Solid experience in Customer Support or Account Management.
• Outstanding written and verbal communication skills.
• Strong problem-solving abilities and a proven track record of handling high-value, time-sensitive inquiries.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with tools like Salesforce, G-Suite, and Jira (preferred).

If you thrive in a dynamic environment and love creating positive experiences, we'd love to hear from you!