National Account Compliance Manager

National Account Compliance Manager

Location - Reading - National Based

Salary £40,000- £45,000 per annum plus Car/Allowance

Permanent

Our client, a leading facilities management company, is currently looking for a National Account Compliance Manager to work on an exciting contract on behalf of a global company. The National Account Compliance Manager will be assisting with locations outside of the M25 - circa 170 buildings.

Specific Responsibilities/Duties Include:

• Maintain and update the Operations Manuals
• Ensure all relevant documentation is stored
• Guarantee a robust Business Continuity Plan is always in place
• Ensure processes and procedures are in place to identify a supply threat
• Support in the production of the monthly reports
• Carry out customer satisfaction surveys through Informed Client Interviews
• Ensure that all the Contract SLA's and KPI's are complied with
• Develop and compile 6 monthly 'Improvement Plans' and present to the Customer

Qualifications and Experience:

• 10 years technical/building services experience with HNC, or equivalent qualification
• Conversant with MS Office (including Word, Excel and Outlook)
• Experience in managing Compliance for hard services Contracts involving mobile engineering teams with a dedicated Help desk support function including full reporting and jeopardy management
• Ability to demonstrate logical processes, good analytical skills and sound judgement with lots of initiative
• Good organisational and communication skills with the ability to prioritise workload
• Able to understand all the Contract requirements and to organise and control MI reporting and prepare for Customer audits
• The ability to work under pressure whilst remaining calm and clear thinking and be able to deliver the relevant services to the client in given time constraints
• Conversant with Maximo/Planon CAFM systems