Network Operations Manager

We are seeking a highly skilled Network Operations Manager to join our dynamic team. The Network Operations Manager is responsible for overseeing, managing and ensuring the smooth and efficient operation of the company's network infrastructure.

Network Infrastructure Management:

1. Oversee the design, implementation, and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and other network devices.
2. Manage the configuration and deployment of network services such as VPNs, load balancers, and content delivery networks (CDNs).
3. Plan and execute network upgrades, expansions, and migrations to accommodate growth and new technologies.

Network Monitoring and Troubleshooting:

1. Implement network monitoring tools and processes to proactively identify and resolve performance issues, outages, and security incidents.
2. Analyze network traffic patterns and usage trends to identify bottlenecks and optimize network performance.
3. Collaborate with vendors and service providers to troubleshoot and resolve complex network issues.

Network Security:

1. Develop and implement network security policies, standards, and best practices to protect the organization's infrastructure from cyber threats.
2. Configure and maintain firewalls, intrusion detection/prevention systems (IDS/IPS), and other security appliances.
3. Monitor network traffic for potential security breaches and respond to security incidents promptly.

Capacity Planning and Resource Management:

1. Analyze current and forecasted network usage patterns to ensure adequate capacity and resources are available.
2. Plan and implement network capacity upgrades, such as increasing bandwidth or adding redundancy measures.
3. Manage and allocate network resources, such as IP addresses, VLANs, and Quality of Service (QoS) configurations.

Vendor and Service Provider Management:

1. Evaluate and select network equipment, software, and service providers based on technical requirements and cost-effectiveness.
2. Negotiate contracts and service level agreements (SLAs) with vendors and service providers.
3. Manage vendor relationships, ensure compliance with SLAs, and oversee the procurement and deployment of new network solutions.

Documentation and Reporting:

1. Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and standard operating procedures.
2. Prepare reports and presentations for stakeholders, highlighting network performance, security posture, and future planning.

Team Management and Training:

1. Supervise and coordinate the activities of the network operations team, including network administrators, engineers, and technicians.
2. Provide technical guidance, mentorship, and training to team members to enhance their skills and knowledge.
3. Develop and implement network operations processes, procedures, and best practices.

EMPLOYEE SPECIFICATION

QUALIFICATION / EXPERIENCE:

1. A first degree in computer science, information technology, computer engineering, or a related field is generally required.
2. Coursework in areas such as computer networks, network security, system administration, and project management is beneficial.
3. Professional certifications:
4. Industry-recognized certifications demonstrate expertise and knowledge in specific networking technologies and vendor platforms.
5. Common certifications for network operations managers include:
6. Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional
7. CompTIA Network+
8. CompTIA Security+
9. Microsoft Certified Solutions Expert (MCSE)
10. Extensive hands-on experience in network administration, systems engineering, or network operations is usually required, typically ranging from 5 to 10 years or more.
11. Experience in managing complex network infrastructures, leading teams, and overseeing projects is highly valued.

If your background and competence meet the above requirements and you are self-driven, proactive, results-oriented person, please send your application letter, CV and relevant testimonials to The Chief Human Resources and Admin Officer through quoting the job reference number. Please note only successful candidates will be contacted.