On Site Technical Engineer - 6 months contract REF 898

On Site Support Technician
Six (6) Month FTC Contract
About the role:

An opportunity has become available on a Six (6) month fixed term contract basis within our rapidly expanding Technical team. We are looking for a dynamic Support Technician that will be based on site at a School in the local York area. The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall.

You will be responsible for:

1. Providing ICT technical support, advice and guidance across the school.
2. Managing and maintaining the school's ICT equipment, including overseeing the health of equipment and devices.
3. Installation, configuration, and deployment of equipment.
4. Providing general ICT support such as password changes, printer issues, and setups.
5. Managing expectations of the school, keeping them informed and up to date with progress.
6. Demonstrating a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Head Teacher and the Group.
7. Contributing to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils.
8. Supporting the school staff policies.
9. Performing other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team.
10. Proactively monitoring and prioritising IT problems and escalating where necessary.

Key Skills:

Established in the 90's, the group has a key focus in the Education space delivering a range of IT managed services, cloud hosted services, Device as a Service, Internet Service Provision, Trust onboarding, Google services (G Suite) implementation, as well as many more. We pride ourselves on providing a customer-focused approach and align ourselves as an extension of our customer's IT team. This means we seek the same goals as our customers in ensuring a fit-for-purpose solution, built upon tier-one infrastructure and supported by first-class support. Growing from our inception in providing IT support to a single school to doing so across the entirety of York, our growth has led to significant investment in our business. We recently formed a strategic partnership and now can leverage the resources and partnerships that the wider group can boast. This ensures that we can provide the same focused approach, powered by a larger UK-leading reseller.