Onboarding and Induction Training Lead

We are hiring two Onboarding and Induction Training Leads on 9 month fixed-term contracts. Situated within the Operations Directorate and working closely with HR, the Onboarding & Induction Training Lead is pivotal in ensuring that new colleagues in our key operational roles receive a comprehensive, impactful, and engaging induction. This role is dedicated to creating, delivering, and continuously improving induction training content aligned with the organisation's values and objectives.

We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. For this role, we'd expect you to be in the office full time during inductions and at least two to three days a week during other times to ensure we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes.

How you'll do it

You will shape the first impression of new Local Officers, ensuring they receive a seamless and impactful induction. Partnering with HR and key stakeholders, you will design and deliver an induction programme that aligns with NHG's values, continuously refining the process to keep it engaging and informative. Your role will involve meticulous organisation and attention to detail, overseeing every aspect of the induction programme to ensure a smooth and well-coordinated experience.

Specific duties will include:

• Collaborating with the Onboarding & Induction Manager, HR, and other key stakeholders to understand the organisation's induction goals and requirements.
• Designing, developing, and delivering engaging and informative induction training content aligned with the organisation's values.
• Regularly reviewing and enhancing the induction curriculum based on feedback, organisational changes, and best practices.
• Facilitating induction training sessions, ensuring new team members feel welcomed, informed, and prepared for their roles.
• Gathering feedback to continuously improve the induction experience.
• Measuring the success of induction initiatives through evaluations, surveys, and feedback mechanisms.
• Working closely with HR to seamlessly integrate the induction process with other onboarding activities.
• Staying updated with the latest training methodologies, tools, and best practices.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

We are seeking someone who loves making new hires feel welcomed and ready to succeed. With experience in designing and delivering engaging induction programmes, you are a great communicator who connects easily with others. You enjoy collaborating to create a smooth onboarding experience and always look for ways to improve.

• Experience in designing, developing and delivering induction training programmes.
• Experience in working within a customer facing role and end-to-end experience of leasehold and housing management delivery services for customers.
• An understanding of adult learning principles, training methodologies, and content development tools.
• Exceptional communication and presentation skills, with the ability to engage and inspire diverse audiences.
• Ability to gather, analyse, and act upon feedback, ensuring that the induction programme remains relevant and effective.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

Step 1: If you are interested, please send your application now! Closing date is 5 May 2025.

Step 2: Successful candidates will be invited to interview week commencing 12 May 2025 and week commencing 19 May 2025.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

• Salary: £39,961 - £44,401 per annum for 35 hours per week.
• Frequency: Annual.
• Job Reference: nhg/TP/704/1456.
• Contract Type: Fixed Term.
• Contract Details: 9 Months fixed-term contact.