Onsite Technical Desktop Support Engineer

We are seeking a skilled Onsite Technical Desktop Support Engineer to join our team in London. This role involves providing high-quality technical support to end-users at our client's site, ensuring smooth and efficient operation of IT systems and applications. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

• Provide on-site technical support for desktop hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Install, configure, and maintain desktop systems, including operating systems, applications, and security updates.
• Troubleshoot and repair hardware and software faults, including PCs, laptops, printers, and other peripherals and assist with the setup and deployment of new equipment and technology.
• Maintain accurate records of support requests and resolutions in the ticketing system.

• Proven experience in a technical desktop support role or similar position.
• Strong knowledge of Windows operating systems 10 & 11, Microsoft Office Suite 365, and common business applications.
• Familiarity with networking concepts and basic troubleshooting techniques.
• Experience with desktop and laptop hardware, including repair and replacement of components.
• Strong communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

Ref. code 166363-en_GB

Posted on 14 Feb 2025

Experience level: Experienced Professionals

Contract type: Permanent

Location: London

Business unit: Cloud Infrastructure Services

Brand: Capgemini

Professional communities: Cloud Infrastructure Management