Operational Delivery Manager

Salary: £40,000, rising to £41,500 upon successful completion of probation.

Location: Hammersmith and Fulham.

Workplace: Office based.

Contract: Fixed term contract, until 30 April 2026.

Type of Contract: Initial 12 months contract, with permanent contract on completion of a year's service.

Citizens Advice Hammersmith & Fulham (CAHF), part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Operational Delivery Manager.

As an Operational Delivery Manager at Citizens Advice Hammersmith and Fulham (CAHF), you will be responsible for overseeing the operational delivery of CAHF's assessment, advice, and project services. You will also manage the Advice Services Manager Team, who are responsible for the staff (paid and volunteer) who deliver CAHF's frontline services. You will proactively manage the shifting demands of the role, juggling different tasks and prioritising work effectively, whilst applying a critical eye to our current ways of working to add value where possible.

As a member of CAHF's Leadership Team, the Operational Delivery Manager will work collaboratively with all members of the team to deliver CAHF's operational goals and strategic vision.

In this role you will bring:

1. Strong line management skills, particularly gained in a customer-focused environment.
2. Strong communication abilities.
3. Positive attitude to foster an inclusive work environment.

Why Work with Us?

We are committed to fostering an inclusive, diverse workplace where everyone can thrive. Join a team where your leadership will make a real impact. We offer:

1. Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with long service.
2. Paid service closure days between Christmas and New Year.
3. Hybrid working upon completion of the probation period, where possible.
4. Access to our in-house learning platform for career and role development.
5. Personal development opportunities through our Network Equity Groups.
6. 24/7 employee support through our well-being service.
7. Ongoing performance management and training development.

Experience in an advice-giving charity is beneficial but not essential.

Interview Date: Week beginning 3rd March 2025.