Operations & Finance Manager

We seek an organised individual with a hands-on approach, who is confident, communicates clearly and effectively, and excels at problem-solving using initiative. This role will be pivotal in supporting both current and future projects.

The Partnerships & Places department is central to Bow Arts' mission, managing a diverse portfolio of accounts that deliver affordable artist workspaces, placemaking, and food and beverage activities. The department works closely with strategic partners to ensure the success and sustainability of projects that enhance community engagement and support the creative economy.

Hours: 35 hours per week, Mon to Fri, 9am-5pm

Location: A dynamic mix of office-based, remote, and regular site-based work throughout London

Salary range: £26,500

Benefits: 25 days holiday entitlement, Cycle Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, staff socials

Duration: Permanent

Reports to: Head of Partnerships and Places

Key Responsibilities:

1. Handle all aspects of financial management including invoicing, aged debt management, rental accounts, budget reviews, and intercompany charges.
2. Provide comprehensive financial oversight for placemaking projects, ensuring accuracy in financial reporting.
3. Organise and manage facilities contracts with multiple providers, such as waste, lifts, business rates, and air conditioning for several commercial businesses.
4. Manage service charges: calculate client billing, ensure value for money, produce arrears reports and account statements. Handle rent and debt collection, reporting to external clients.
5. Conduct forecasting and budgeting across the department.
6. Lead monthly finance monitoring meetings with team members.
7. Collect data and report accurately on activities, producing regular financial reports.
8. Handle complaints efficiently and professionally.

Facilities and Estate Management:

1. Lead the management and development of facilities across all sites, ensuring systems are expanded and enhanced for efficiency.
2. Implement strategies for sustainable estate development, aligning with organisational goals.

Commercial Client Management:

1. Manage and cultivate relationships with commercial clients, ensuring all contracts are fully compliant and expectations are met.
2. Serve as the primary liaison for commercial clients, providing exceptional service and support.

Income Generation and Operational Improvement:

1. Develop and implement innovative income-generating initiatives and optimise asset utilisation.
2. Focus on identifying and implementing cost-saving measures and enhancing operational systems to maximise efficiency and business performance.

For more information, contact Deborah Efemini, Head of Partnerships & Places, at .

We are committed to promoting equality, tackling discrimination, and valuing inclusivity. Our recruitment process anonymises applicants at the initial shortlisting stage to mitigate unconscious bias.

Please note, Bow Arts' studio holders are not eligible for this role due to conflict of interest.