Operations & Office Manager (Tech Against Terrorism)

Operations and Office Manager - Tech Against Terrorism

London, Hybrid (4 days in office) £45-50k per annum
Permanent, Full Time

Make A Difference With Every Detail

At Tech Against Terrorism, we're saving lives and preventing harm by disrupting terrorist activity online while upholding human rights. We're looking for an Operations and Office Manager who doesn't just manage tasks-but thrives on creating order out of chaos in our fast-paced, purpose-driven environment.

Who We Are

We're a not-for-profit with a start-up spirit. Our small, international team leverages open-source intelligence and advanced technology to counter extremist digital activities. Our work is impactful, challenging, and deeply meaningful.

The Role

As our Operations and Office Manager, you'll be the operational backbone of our organisation , supporting finance, HR, project management, and office administration. You'll create streamlined systems and provide the structure our team needs to execute our mission effectively.

Reporting to our Chief of Staff, you'll be a trusted partner and problem-solver, ensuring our operations run smoothly so our team can focus on their vital work.

What You'll Do:

• Streamline Operations: Support daily workflows, cross-departmental planning, and ensure projects meet deadlines.
• Oversee Financial Processes: Assist with invoicing, budgeting, grant/contract management, and prepare management reports.
• Drive People Operations: Facilitate HR processes including payroll, onboarding/offboarding, and team engagement initiatives.
• Lead Office Management: Create an optimal work environment, manage facilities, coordinate with vendors, oversee office resources, and serve as the primary point of contact for all office-related matters.
• Provide Organisational Support: Coordinate event planning, support organisational development initiatives, and improve workplace efficiency.

Who This Role is For:

• Find joy in creating order from chaos: You love designing and improving systems that make everything run efficiently.
• Have an eye for detail - You're the person who spots the missing decimal point and takes pride in accuracy.
• Excel at juggling priorities - You can switch between tasks while keeping all plates spinning.
• Solve problems creatively - You find solutions and take initiative when challenges arise.
• Build meaningful relationships - You collaborate effectively with colleagues at all levels including senior stakeholders.
• Complete what you start - You get satisfaction from seeing projects through to completion.
• Continuously learn and adapt - You're curious about new systems and better ways of working.
• Want to be the go-to person - You enjoy being reliable and trusted to get things done.
• Work independently - You manage your own workload and know when to seek guidance.
• Take pride in supporting others - You understand your role enables the wider team's success.

What You'll Need:

• Intermediate to advanced proficiency in Microsoft Office Suite (especially Excel formulas, pivot tables)
• Strong understanding of invoicing and basic financial processes
• Previous experience in office management, operations, HR, or as an Executive Assistant
• Proven ability to maintain an efficient office environment and manage administrative functions
• Ability to work effectively with senior stakeholders
• Self-motivation, exceptional organisation skills, and passion for improvement
• Experience or awareness with project management tools and methodologies would be an advantage but not essential

Bonus Points For:

• Experience with HR software
• Not-for-profit sector experience
• Familiarity with grants management and reporting processes

Benefits:

• 25 days annual leave plus bank holidays
• £6,000 annual training budget and 12 paid training days
• Up to 6% matched pension contributions
• Private health insurance
• Enhanced leave policies
• Flexible working arrangements

Equal Opportunities

Tech Against Terrorism is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.