Operations Engineer

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Package Description

Job Reference: 22737
Band: C
Salary: £40,100 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 5 month Fixed Term Contract / Attachment
Location: Office Base is Salford.

Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year. Night payment is applied.

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.

Job Introduction

Join Our Digital 24/7 Operations Team at the BBC!
Be the backbone of the BBC Online experience, ensuring the digital world stays connected.

At Digital 24/7 Operations, we are the eyes and ears of BBC Online-ensuring seamless performance across all BBC digital services. From the captivating content of iPlayer and Sounds to the essential updates in News, Sport, and Weather, we support a vast range of systems and technologies that bring the BBC to life for millions of users daily. We don't just react to incidents-we solve them, innovate, and keep our digital ecosystem thriving.

Key Services We Support:

• News
• Sport
• Weather
• iPlayer
• Sounds
• Homepage
• Search & Navigation
• Childrens & Education

What We Do:
We thrive on solving problems in a fast-paced engineering environment, ensuring BBC Online runs like clockwork. If you love tackling challenges, mastering technologies, and working on large-scale digital platforms, we'd love to hear from you!

You'll have the opportunity to work with cutting-edge technologies, be part of a collaborative team, and make a tangible impact on the BBC's digital future.

Main Responsibilities

As part of our 24/7 Operations team, you will:

• Work on a rotating 24/7/365 shift pattern, providing operational support for BBC platforms hosted across AWS and on-prem environments.
• Use cutting-edge monitoring and diagnostic tools to tackle complex issues across various technologies.
• Manage incidents from routine tasks to major challenges, fixing problems or collaborating with product teams to meet SLAs.
• Document investigations and log incidents in line with ITIL best practices.
• Communicate effectively with both technical and non-technical audiences, serving as a trusted point of contact for stakeholders and operational management.
• Ensure seamless handovers during shift changes and contribute to technical improvements that drive efficiency.

Are you the right candidate?

We're building a team with a mix of experience and perspectives, so if you don't tick every box but feel this role speaks to you, we'd still love to hear from you. These are the qualities and skills our ideal candidate might bring - but we don't expect perfection:

• Experience working in 1st or 2nd line support within a professional environment.
• Some familiarity with diagnostic and monitoring tools - we use a range, and you'll have support to get up to speed.
• An understanding of incident logging and management, ideally following ITIL or similar best practices.
• Confidence in managing incidents and prioritising based on impact to services.
• Strong communication skills and the ability to engage with stakeholders at all levels.
• A proactive and curious problem-solver who can work independently, especially under time pressure.
• Some exposure to cloud platforms (especially AWS) or on-prem infrastructure like VMware - or a willingness to learn.
• A basic understanding of web architecture, IP networking, CDNs, and Linux command line operations is helpful - but again, not essential if you're open to learning.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.