Operations Manager

The role

As Operations Manager you will be responsible for guaranteeing the well functioning of our London facility. We look for a manager who leads by example and contributes to daily activities in addition to administration and managerial tasks.

Key responsibilities:

• Ensure full compliance with operating controls, policies, procedures, and service standards.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Hold regular briefings and meetings with employees and heads of departments. Handle complaints and oversee the service procedures.
• Monitor closely the reports on a daily basis and take decisions accordingly.
• Help the procurement of operating supplies and equipment. Contract third-party vendors for essential equipment and services.
• Coordinate head of departments for the execution of all activities and functions. Oversee and manage all departments and work closely with the head of departments on a daily basis.
• Be accountable to department heads and take ownership of all guest complaints.
• Be responsible for safeguarding the quality of operations.
• Responsible for handling legal actions, ensuring health & safety regulations are followed, as well as fire regulations and other legal requirements.

You will be delighted with our place in London, located in the Covent Garden district, where the antique house of James Matthew Barrie, the Peter's Pan author, has been given a new lease of life and now is part of the magical AIRE atmosphere.

It is an exciting opportunity to join our team in London, come and join the AIRE experience!

Who you are:

• 3 to 4 years prior experience in a similar position within luxury hospitality.
• You have an advanced level of English.
• Strong communication skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Problem-solving mentality, with a focus on finding solutions.
• Detail-oriented, ensuring accuracy and precision in all tasks.
• You are completely customer-oriented and have excellent interpersonal skills.
• You have good conflict management skills, you are assertive and cooperative.
• Flexible and able to work nights, holidays, and weekends.

What we offer to you:

• Competitive salary
• Bonus Scheme
• Permanent contract
• AIRE will contribute to the pension scheme and vacation
• AIRE gift experience on your birthday.
• 30% off in all our experiences
• Coffee at our canteen
• Be part of an engaged, hard-working, and united team.

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 8 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Toronto-2025 facilities.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.