Operations Manager Cleaning

We are looking for a Cleaning Operations Manager to oversee a portfolio of large corporate buildings in London.

The role of Cleaning Operations Manager would suit a people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You'll be the main point of contact for the client and help deliver exceptional service every day.

This position sits within our Portfolio division, a specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee well-being, productivity, and brand perception.

What we offer you

We're one of the fastest-growing specialist FM providers in the UK - which means as we grow, so do the opportunities for you.

What we offer:

• We're employee-owned, meaning you benefit from our shared success.
• 24/7 access to an online GP, plus wellbeing, mental health, financial and legal support.
• 33 days holiday.
• Maternity and Paternity pay.
• Two paid volunteering days a year - support your local community or causes that matter to you.
• Hundreds of exclusive discounts and perks through our employee portal.
• Training and development programmes, including apprenticeships, to support your career goals.
• A dedicated Diversity & Inclusion committee (Mosaic) and Mental Health First Aiders championing wellbeing across the business.
• Ongoing recognition and annual awards to celebrate the great work you do.

As a Cleaning Operations Manager, you'll be:

• Maintaining excellent client relationships and ensuring high levels of satisfaction.
• Leading and supporting your team to deliver exceptional service consistently.
• Carrying out audits, preparing reports, and delivering projects in collaboration with the Regional Director.
• Organising regular meetings with clients to review contract performance and specifications.
• Ensuring full compliance with Health & Safety procedures and regulations.
• Continuously looking for opportunities to improve services, drive efficiencies, and add value for clients.

As a Cleaning Operations Manager, you'll have:

• Strong people management skills and a passion for delivering excellent customer service.
• Experience working in a client-facing environment.
• Effective communication and leadership skills.
• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
• Experience with budgeting, financial forecasting, and contract performance monitoring.
• A good understanding of Health & Safety within the cleaning or facilities management industry.
• Previous experience working with commercial clients (preferred but not essential).

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Please note that security clearance (DBS) and credit check is required for this role.