Operations Team Leader - 5634

Job Title: Operations Team Leader

Salary: £25,300-£31,800 FTE (£10,843-£12,720)

Location: Cambridge, Hybrid (Weekly attendance in Cambridge required)

Contract: 14 hours per week, part time (Thurs & Fri), 6-month fixed term

FTC is linked to a flexible working trial. Contract could become permanent if the trial is successful.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

An exciting opportunity is available for a fixed term Team Leader role in Cambridge International Operations within AS&M. We are looking for colleagues with experience in delivering processes and bringing out the best in the people around them. As an AS&M Team Leader, you will be responsible for the delivery of operational processes to agreed schedules, assure quality & standards, and propose and implement process improvements, helping us make a difference for every learner.

About the role

You'll be responsible for managing teams to carry out tasks as directed, supporting the delivery of Cambridge International Examinations' assessments, taking on additional supervision responsibilities as required, and proposing and delivering operational process improvements.

Business change is part of the routine and to help us continually improve, you will assist in the design and delivery of improvement projects and participate in their implementation. You will contribute to each post exam series review, record and share lessons learned and implement procedural changes, providing an end-to-end view of the impacts of such changes to colleagues and senior managers.

Key Accountabilities

• Develop an in-depth knowledge of processes in the AS&M and carry them out to agreed quality standards and schedules, achieving the overarching goal of providing the Right Grade, First Time, On Time, Every Time.
• Supervise permanent and temporary staff, allocating tasks, monitoring workloads, and staff wellbeing.
• Assist the AS&M Coordinator in scheduling and conducting resource management reviews to ensure tasks can be completed effectively.
• Assist in the design and delivery of improvement projects and business change ideas.
• Contribute to each post-exam series review, identifying lessons learned and implementing procedural changes where required, including updating associated ISO9001 procedure documents.

About you

Your skills as a people manager are key as you will supervise your team in delivering business processes, while proactively monitoring their performance standards, engaging and facilitating their professional development and safeguarding the team's general wellbeing.

You will be someone who can critically review processes, have a strong financial and commercial awareness as well as excellent prioritisation, time management and communication skills.

Overall, you will commit to the AS&M team's ethos of leading by example, encouraging trust and open lines of communication to create a positive environment for both colleagues and customers.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 25 February and interviews are scheduled to take place w/c 3rd March.

Interviews may be carried out on a rolling basis so you may be invited to interview before the advertised closing date.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.