Partnerships Manager (Subcon Partners)

Posting Date: 17 Apr 2025

Unit: Digital

Location: Snowhill, Birmingham, United Kingdom

Salary: Competitive with great benefits

The Partnerships Manager drives a team to commercial innovation through strategic partnerships, ensures the seamless delivery of partnership commitments, defines go-to-market approaches, and positions BT Group as a key global partner. In addition to commercial and strategic responsibilities, a core component of this role is to champion and deliver service excellence and continuous improvement across all partner engagements. This includes identifying areas of underperformance, leading service improvement initiatives, and aligning service delivery with BT's digital transformation goals. The Partnerships Manager builds relational contracts that enable productivity, growth, and long-term value while ensuring partner-delivered services are fit-for-purpose, high-quality, and continuously improving to meet the needs of BT's customers and colleagues.

This role can be based in Birmingham, London or Bristol

• Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans. Commercial management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk, etc.).
• Works with partners to hold them accountable to performance standards, challenging underperformance and driving continuous improvement to maximize the balance of value and service quality.
• Manages and develops opportunities with partners with key focuses on productivity, service excellence, and business growth.
• Builds long-term sustainable opportunities to enhance customer value and service experience across partnerships.
• Develops pipeline of opportunities through to realization of both cost savings and service improvements.
• Operates as a subject matter expert within partnership management, leading a portfolio of partners to ensure all services provided are cost-effective and deliver optimal service outcomes.
• Collaborates with internal stakeholders to ensure services provided by partners are measured and improved based on contractual and service-level agreements (SLAs).
• Leads the implementation of service and process improvement initiatives to enhance the quality and effectiveness of partnership management.
• Ensures key partners align with group strategies, working with critical stakeholders across regions to deliver commercial and service objectives.
• Identifies and builds new relationships with strategic partners, agreeing on areas of mutual value, including opportunities to jointly improve service delivery and innovation.
• Acts as the primary liaison for partners, proactively resolving issues and championing a culture of continuous service improvement.
• Analysis on performance data to create executive-level reports that include service-level insights and improvement opportunities.
• Oversees contract lifecycle management, including amendments and service-related change controls, ensuring all modifications support performance and service improvements.
• Develops KPIs and service metrics to measure and track the quality, performance, and value of partner services.
• Leads and influences partner review meetings, ensuring performance and service metrics are discussed and improvement actions are agreed upon and tracked.
• Embeds continuous improvement as a core aspect of all partnership management processes, driving service innovation and enhanced customer experience.

• Strong commercial awareness and understanding of contractual compliance, including service-level agreements (SLAs) and improvement clauses.
• Experience in service management and improvement, with the ability to identify inefficiencies and lead transformation efforts in collaboration with partners.
• Proven stakeholder management skills: able to influence cross-functional teams and facilitate outcome-driven discussions that enhance service and value.
• Demonstrated ability to navigate complex environments, driving collaboration across multiple Customer-Facing Units (CFUs).
• Excellent communication skills with the ability to influence senior stakeholders and drive service quality conversations with external partners.
• A data-first mindset, capable of creating ecosystems for performance and service monitoring, supporting data-driven improvement across all partner services.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.