Payments Transition Specialist

Your new company

This Public Sector, Financial Services organisation is about to undertake a Transformation Programme wherein they will migrate from one to multiple technology and operations providers. They are seeking a Payments Transition Specialist for a 23 month FTC to ensure a smooth customer experience, as well as compliance with the latest regulations and payment standards (e.g. ISO20022).

The role-holder will provide expert advice to the teams designing and building the payment journeys, ensuring adequate controls exist and that the payment services offer value for money. The role-holder will ensure payment processes are fully aligned to the agreed requirements and hold strategic suppliers to account where necessary. Where payment-related decisions are required, the role-holder will evaluate options and justify recommendations. The role-holder will liaise with multiple stakeholders to ensure all scenarios on payment journeys are properly addressed including all exceptions (e.g. re-presented cheques, and debit card charge-backs).

Your new role

Responsibilities will include:

• Ensure plans reflect agreed business objectives and that risks fall within risk appetite
• Undertake stakeholder engagement to ensure the proposed payment solutions meet the requirements of the customer and the business
• Analyse different payment options available and recommend a preferred approach
• Advise during the development of detailed end-to-end payment journey maps and sign-off once agreed and completed
• Present how proposed payment solutions will meet the needs of the customer and the business to senior stakeholders to enable decision-making
• Ensure payment processes are fully aligned to agreed requirements and hold suppliers to account where necessary
• Co-ordinate and liaise with relevant subject-matter experts to resolve payment queries (e.g. Financial Crime, Compliance, Retail experience)
• Ensure all Risks, Assumptions, Issues and Dependencies for payment solution delivery are properly captured and escalated as appropriate
• Write papers for Business Design Authority where new payment processes are proposed
• Provide guidance on project calls during implementation of all transition states
• Provide guidance on the structure of commercial relationships
• Propose and justify requirements which follow industry best-practice, use latest technology advances where appropriate, and meet customer needs for future procurements
• Participate in bid evaluation and moderation
• Provision of Information and Analysis to Support Decision-Making
• Assist in the generation and validation of payment volume forecasts and payment cost forecasts
• Provision of information and analysis to support decisions on payment issues

What you'll need to succeed

• Significant experience in the payments industry
• Systems change experience
• The typical background for the role-holder would be someone who has worked their way up to a role with oversight of payments within a large Government Department or corporate organisation and further progressed to work on payment-related projects.
• A CCAB (or equivalent) accountancy qualification is desirable.
• Demonstrable experience of relationship building with internal and external stakeholders

What you'll get in return

• £56,000 salary for London, £52,300 for either Glasgow or Lytham office
• Hybrid working with 40% office attendance. This is expected to rise to 60% from April.
• 23 month FTC
• Civil Service pension (employer contribution of 28.97%)
• 25 days annual leave

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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