Performance Officer

We are looking for a Performance Officer to ensure the effective monitoring and management of our waste and cleansing contracts. This role is key to ensuring service compliance, tracking contractor performance, and driving service improvements through data-led decision-making.

In this role, you will:

1. Monitor the performance of waste and cleansing contracts, ensuring compliance with agreed service levels.
2. Manage performance data and reporting, providing insights to improve service delivery.
3. Ensure compliance with performance benchmarks, identifying areas for improvement.
4. Support data-driven decision-making, helping to optimise waste collection processes.
5. Liaise with contractors, ensuring key performance indicators (KPIs) are met and any issues are addressed proactively.

This role is essential to:

1. Ensure waste and cleansing services meet required standards, avoiding disruptions to residents.
2. Improve service efficiency and contractor accountability, reducing operational risks.
3. Ensure compliance with performance targets and statutory obligations.
4. Support data-driven decision-making, helping to refine waste collection strategies and improve recycling outcomes.

To be successful in this role, you will need:

1. At least 5 GCSE's at Grade A to C, or equivalent (including Maths and English)
2. Experience in performance monitoring and contract management, preferably within a waste or environmental services setting.
3. Strong analytical skills, with experience in data collection, reporting, and service improvement.
4. Knowledge of performance benchmarking and contract compliance requirements.
5. Excellent communication and negotiation skills, with the ability to engage with contractors and internal stakeholders.
6. Ability to use performance data to drive improvements, ensuring efficient and effective service delivery.

We offer a competitive package that includes:

1. Access to our award-winning employee benefits scheme.
2. A strong focus on health and wellbeing.
3. Flexi-time options to support a healthy work-life balance.
4. A variety of learning and development opportunities to help you grow in your career.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on or via e-mail to:

To apply please download the application and return to: