Platform Integration Specialist

Job Description - Platform Integration Specialist (15727)

Company

In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet's flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays.

We're an ambitious bunch and we don't intend on stopping here. We want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we're building remarkable teams with modern ways of working. That's where you come in! Join us as our Platform Integration Specialist and help create brilliant holiday experiences for our customers.

Job Purpose

The key purpose of the platform service manager is to ensure that there are new technical capabilities impacting our key platforms within easyJet Holidays have a clear service model in place, along with an ongoing responsibility for improving the service offered on our existing platforms.

Job Accountabilities

1. Service Design and Transition: Driving improvement in the quality of new and evolved services by ensuring that the appropriate service models (contracting, processes, alerting/monitoring, governance & reporting) are in place and functioning correctly.
2. Service Continuity Management: Driving improvement in the service availability and performance levels before, during, and after a disaster-level incident.
3. Knowledge Management: Ensuring that knowledge information is gathered, analyzed, stored and shared, with regular reviews and updates to key stakeholders.
4. Configuration Management: Ensuring that individual service configuration items are managed, administered, and mapped to the relevant services.
5. Innovation & Change: Identifies opportunities within own area for continuously improving the way things are done.
6. Business Performance: Understands the commercial reality of easyJet in terms of high volume, low cost and low margin.
7. Ownership & Delivery: Monitors results, showing resilience to deal effectively with barriers and obstacles.
8. Building Relationships: Communicates effectively with others within own area, proactively sharing information with those who need to know.
9. Customer & Shareholder value: Anticipates possible risks within their own area to customers and to the business and takes action to prevent them becoming issues.

Key Skills and experience required

1. Understanding and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
2. Experience in IT governance, including experience in policy definition and process improvements.
3. Understanding of IT systems, architectures, and technologies.
4. Extensive experience within an IT department providing cross-functional IT management capabilities.
5. Planning & orchestration skills: planning across product and platform teams.
6. Proven stakeholder communication and management skills.
7. Effective influencing and negotiation skills in complex environments.

Location and hours of work

This full-time role will be based in Luton, and will be 40 hours per week, with some occasional travel required.