PPO Business Analyst

London, England, United Kingdom Corporate Functions

Description

Lead data-driven projects and programs focused on enhancing both customer experience and employee satisfaction, while driving operational excellence, strategic innovation, and solution analysis to benefit Apple Retail. You are a positive relationship builder, a natural influencer and facilitator; driven, organized and detail oriented; excel in program and project management; communicate with ease at all levels; thrive in an ambiguous environment; are adept at facilitating actions and resolving conflicts; can lead through relationship-building.

Responsibilities:

1. Analyze current processes and procedures to seek new efficiencies.
2. Develop reporting solutions based on requirements gathered from partners across Retail Operations.
3. Build accurate analysis to identify trends in key focus areas that yield actions to improve the business.
4. Drive and influence operational processes across Apple retail locations through cross-functional support and data analysis.
5. Partner with communication and training teams to craft documentation, training and other engagement materials to support strategies and store performance.
6. Collaboratively partner with Retail Leadership and relevant partners to drive consistent adoption of strategies.

Minimum Qualifications

• 3+ years experience with workforce management operations or technology across topics such as staffing, scheduling, payroll, absence, leave or related topics.
• 3+ years of business analyst experience or equivalent.
• Strong data analysis skills with proven abilities in SQL, Tableau, Python or equivalent programming / analytics solutions.
• Proficient in Excel/Numbers, Pages and Keynote applications.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Proactive approach to problem solving. Innovates by moving beyond traditional ways of doing things, pushes past the status quo.
• A self-starter who possesses outstanding time management skills.
• Ability to clearly articulate to all levels of leadership, including executives.
• Expert user of Mac OS X, iOS, watchOS, tvOS, and Apple hardware.