Principal Service Manager - (Transition and Change) EXTEND
Posted 2 days 6 hours ago by BBC Group and Public Services
Permanent - Full Time
Location: Office Base is London - New Broadcasting House / Salford - Dock House.
Job Reference: 22571
Band: D
Salary: Up to £60,000
Contract type: Permanent role
Closing Date: 24th of April 2025
We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our Extend programme, please contact the BBC Extend team via the shared mailbox.
The BBC is fully committed to providing workplace adjustments to help eliminate barriers in the workplace that disabled people face. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place.
We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. Flexible working will be part of the discussion at offer stage.
Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
Introduction
The Service Delivery and Compliance team sits at the heart of Technology Operations. As a Principal Service Manager for the Service Transition and Change team, you will be responsible for applying good Service Transition and Change Management practice across the Technology & Media Operations group. You will mature the existing processes through training, governance, and building relationships with key stakeholders.
This role will involve managing a small team whilst also supporting your own Service Transition projects through service acceptance into the live operational environment. You will be responsible for holding delivery teams to account for including due consideration for operational support requirements.
Main Responsibilities- Responsible for the Service Transition and Change Management functions operated in Technology Operations.
- Setting clear boundaries around service acceptance, holding delivery teams to account.
- A point of escalation for Service Transition and Change related operational queries.
- Leading and managing multiple Senior Service Managers / Service Managers.
- Responsible for distributing Service Transition project work across the team.
- Growing and maintaining skills resilience within the team.
- Liaising with other Technology & Media Operations and Digital Product teams.
- Auditing transition and change processes to assure consistent standards.
- Promoting and championing the culture for automation and process efficiency.
- Monitoring and reacting to relevant end user feedback.
- Compiling ad-hoc reports.
- Engaging wider stakeholder groups regarding process related continual service improvement initiatives.
- Extensive Service Transition/ Service Management experience.
- ITIL/ITSM experience.
- Line Management and leadership experience.
- Change Management experience.
- Process ownership and improvement.
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution.
DISCLAIMERThis job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance.