Process Expert

Job Title: Process Expert

Job Type: Contract/Freelance

Location: Brussels, Belgium

Work regime: Hybrid (2 Day Onsite in a Week)

What you will be doing

• Define and analyse existing business models using process modelling techniques and methods
• Manage end-to-end process documentation (AS IS and TO BE)
• Reviewing and updating existing process descriptions, model data
• Develop process strategies (from AS IS to TO BE)
• Monitor the performance and quality of the Product processes (NPS, NPE, n of incidents, etc.) and improve them
• Process governance, documentation and optimization
• Document management
• Accurate reporting towards management
• Stakeholder management

What you will Have:-

• Strong technical writing skills and strong expertise with process modelling techniques and methods
• Excellent experience with process modelilng tools (Visio, Aris) and the creation of flow charts
• Good experience with digitization project (chatbot, mobile) to optimize operations
• One past experience with AI to improve process or operations (Copilot and/or chatgpt like)
• Proven experience with business stakeholders to collect requirements through workshops
• Proven experience with business stakeholders to ensure good adoption of the changes

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Women's Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America's Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023