Product Analyst

Product Analyst

Department: Data & Analytics

Employment Type: Full Time

Location: London

Description

Hybrid: Tuesdays and Thursdays in-office

At Uswitch , our goal is to be the UK's favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

About the role:

As an Analyst at Uswitch, your input will be crucial in driving business impact and decision-making by bridging the gap between data and insight. In this role, we are looking for an analytical thought leader who will identify opportunities for deep analytics on customer behaviour and site performance by working closely with a variety of teams and stakeholders from across the business.

As a member of the telecoms product team, you will play a pivotal role in crafting the ultimate comparison experience for Uswitch users. Join us on our mission to allow anyone in the UK to confidently and effortlessly find a phone or plan which suits their needs, empowering consumers to save time and money.

We strive to simplify some of the most complex and daunting consumer marketplaces, to genuinely improve the lives of our users.

We answer questions like:

• 'To what extent does offering an incentive influence behaviour?'
• 'How can we use what we know about our customers to tailor and personalise their experience?'
• 'What impact does this have on conversion?'
• What incentives drive and influence transacting and acquisition on our funnels and channels?

What you'll be working on:

We're looking for a product analyst to join our fast-paced London office. You'll be using tools and databases including BigQuery, Tableau, DBT and Python, to tackle important problems that we're only just starting to understand, in order to:

• Measure, quantify and optimise complex marketing funnels and consumer journeys, within our Uswitch business.
• Collaborate and influence product teams to make data-driven guided through split tests.
• Monitor, report and diagnose trends in KPIs, automating wherever possible.
• Communicate and present clearly to colleagues across marketing, commercial, finance and product.
• Manage data from its raw format to an output of a comprehensive dashboard.

What we're looking for:

• Experienced with and passionate about digital, web-based product analytics.
• Strong SQL skills; particularly in reference to Google Big Query with experience in using analytical and data tooling such as Python, Tableau, Git, dbt etc.
• Working experience in setting up A/B tests including analysing results and drawing conclusions.
• Strong Business acumen and experience building complex operational & financial models, conducting ROI analysis, synthesising recommendations, and presenting to senior executives.
• Pragmatism; understanding of when analysis is good enough to finish.
• Statistically literate, competent with some statistical testing or modelling techniques.

Here's a flavour of what our analysts have been up to this week:

• Worked with design and product engineers to launch an A/B split test testing a personalisation hypothesis.
• Worked with the product team to identify a bug in the journey of iOS users, increasing that page's click through rate from 35% to 60%.
• Presented to the whole company about a new model on personalisation of customer journey.
• Co-ordinated an effort to standardise and push consistent metrics to measure the impact of a new acquisition channel in our ELT pipelines and dashboarding KPIs in Tableau.

Our commitment to you:

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What we offer:

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance).
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere."
• Employer matching pension contributions up to 7.5%.
• A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home.
• Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life.
• 25 days holiday (increasing to 30 days) + 2 days "My Time" per year.
• Private medical cover, critical illness cover, dental plans and employee assistance programme.
• Employee discounts programme.
• A healthy learning and training budget.
• Electric vehicle and cycle to work schemes.
• Free in-office gym, accessible 7 days a week.
• Free breakfast in the office daily.
• You'll be equipped with great technology (choice of Mac or Windows).
• Free access to the Calm and Peppy app for physical and mental health.
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.

As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.