Product Manager - London London

Who we are

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitised task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience.

350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience.

Your Role:

As Product Manager for Learn, you are responsible for building best-in-class learning experiences within Yoobic. You will shape and evolve our learning solutions to maximize engagement, knowledge retention, and impact for our users.

You will play a pivotal role in driving innovation, fostering collaboration, and contributing to the sustainable growth of our product portfolio. You will work cross-functionally with teams including Development, Design, Marketing, Pre-sales, Implementation, Customer Success, and Customer Support to align product initiatives with business objectives.

What You'll Do:

1. Knowledge Mastery: Develop a comprehensive understanding of Yoobic's products and services. Serve as the primary expert across our product range to support operational teams in addressing inquiries on product functionality.
2. Discovery: Identify user needs, pain points, and opportunities through research, analysis of customer insights and inputs from internal stakeholders including sales, pre-sales, customer implementation, customer success & support.
3. Framing: Define and structure priorities, setting clear objectives, and aligning stakeholders before moving into solution design and development. Translate product strategy into detailed requirements.
4. Delivery: Collaborate closely with design, engineering, and QA teams to deliver high-quality functional solutions.
5. Launch: Ensure successful product launches by maintaining a comprehensive knowledge base and collaborating closely with product marketing and support teams.
6. Support: Take ownership of tier-3 escalated issues, conducting thorough troubleshooting and investigatory work prior to escalation, ensuring timely resolution.
7. Tracking: Utilize a data-driven approach to analyze product usage and assess the impact of released features on overall success metrics.

What You Have:

• Technical and/or analytical education (e.g., Computer Science, Engineering, Economics).
• Background in Product Management, in the SaaS industry, with a proven track record of successful product launches and optimizations.
• Strong organizational skills, with the ability to prioritize tasks and work effectively under pressure.
• Exceptional strategic thinking, problem-solving, and analytical abilities.
• Excellent communication and interpersonal skills in English.

What we offer

UK

• Competitive salary + bonus
• 25 days annual leave + Bank Holidays
• Pension scheme
• Medical cover via Vitality (which also includes additional benefits like Apple watch, cinema tickets, etc )
• Dental and Vision cover
• Critical Illness and Life insurance coverage
• Team events including weekly breakfast, gourmet lunches and lots of social events
• On-line Free HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role