Product Manager - Salesforce

Product Manager - Salesforce

We are looking for a Product Manager in our Product & Strategy business area to focus on the Salesforce platform within the UK Loans Funnel Operations domain. You will be responsible for developing the product strategy, owning the product roadmap, understanding our customers' needs and working with cross-functional teams to help achieve our goals.

Who are we?

We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.

The role

1. Helping shape our vision for how we maximise the value of our Salesforce investment with respect to our loan originations funnel.
2. Gathering and understanding customer requirements with respect to enabling a high performing originations funnel that is ready to scale.
3. Working with teams across the business to ensure we have a cohesive product, user experience, and roadmap that aligns to our OKRs.
4. Use your market understanding and domain expertise to create a compelling product vision and translate that into goals for your product team.
5. Collaborate with cross-functional teams to generate ideas and solve problems.
6. Use qualitative and quantitative tools to understand the customer and develop customer-centric products that meet their needs.
7. Ensure that the team maintains a focus on execution, defining quality outputs and escalating any issues as they arise.
8. Take ownership of your product outcomes, prioritising brilliantly to drive business results.
9. Communicate with your stakeholders, building relationships through empathy and clear communication.

What we're looking for

1. Passionate about delivering for your customers.
2. Someone who is comfortable working with ambiguity and helping others to find clarity.
3. A Salesforce domain expert with prior developer or admin certifications. Note: This is a product role; you will not be expected to do any code/config yourself!
4. Excited about solving the technical challenges with large-scale financial systems.
5. Comfortable working with agile engineering teams.
6. Experienced in the product development lifecycle, particularly requirement gathering and design phases.
7. Genuinely interested in financial services business operations, and passionate about supporting small businesses.

Not essential, but it would be interesting if you have:

1. Knowledge of user-centred product design practices and disciplines.
2. A Business, Engineering or Computer Science degree, or relevant experience.
3. Experience using Tableau, SQL/SOQL or customer insight tools to understand the customer.
4. A background in financial services or past experience running a small business.

At Funding Circle, we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.

Want to learn more?

We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here .

To see what our customers think, visit our Trustpilot page: .

And we're still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer, we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista-made coffee, and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

1. Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
2. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
3. Development: Dedicated annual learning allowance and full access to internal learning platform.
4. Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!

And finally, we have award-winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We'd love to hear from you.