Product Manager Connected Care and Recipient Services

Product Manager Connected Care and Recipient Services

Product Manager Connected Care and Recipient Services

Apply locations: Addlestone, United Kingdom
Time type: Full time
Posted on: Posted 27 Days Ago
Job requisition id: R-620849

Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Your Profile:
Are you a commercially aware, innovative thinker with a passion for healthcare technology? Do you excel in managing complex projects and delivering solutions that make a real difference? If so, we want to hear from you! We're looking for someone who:

1. Brings 3-5 years of marketing experience, ideally within medical devices or the healthcare sector.
2. Has proven expertise as a Product Manager in a global matrix organization.
3. Understands audiology, SaaS, or hearing care (desirable).
4. Thrives in a collaborative environment and can effectively engage diverse stakeholders.
5. Is highly organized, with the ability to manage multiple projects and work across different product groups.
6. Has exceptional communication and presentation skills, with a can-do mindset and creative approach to challenges.
7. Holds a Bachelor's degree in marketing, life sciences, or a related field.
8. Possesses strong Microsoft Office skills and (ideally) familiarity with Salesforce or ERP systems.

Your Responsibilities:
In this exciting role, you'll champion Cochlear's Connected Care and Recipient Service solutions, driving adoption, market growth, and delivering a seamless customer experience.

Strategic Planning & Leadership
• Collaborate with global, regional, and local teams to shape the direction of Connected Care and Recipient Services.
• Gather insights from clinics, stakeholders, and partners to inform new product and service development.
• Develop business cases and strategies to introduce innovative service technologies.
• Contribute to the development of marketing strategies that align with commercial goals.

Product & Service Management
• Lead the introduction of new products and services, from pilot projects to full market releases.
• Manage product lifecycles, ensuring competitive positioning and relevance.
• Act as the local subject matter expert for Cochlear's digital services, including Smart Nav, Remote Check, Remote Assist, and others.
• Provide regular competitor analysis to support differentiation and market growth.
• Collaborate with sales and customer experience teams to create impactful go-to-market materials.

Customer & Sales Partnership
• Support clinics in adopting Cochlear's Connected Care solutions, ensuring sustainable and scalable integration.
• Deliver comprehensive training and support to sales teams and customers.
• Assist with tender submissions and develop a library of responses for common questions.
• Foster strong relationships with stakeholders, acting as a trusted expert during customer visits and events.

Your Benefits:
When you join Cochlear, you become part of a company that values innovation, impact, and growth. You'll enjoy meaningful work that changes lives and connects people to the world of sound.

Ready to Shape the Future of Hearing Care?
If you're driven by innovation, collaboration, and a passion for making a difference, we'd love to hear from you. Apply today and join us on our mission to help more people hear and be heard!

Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.