Product Operations Manager
Posted 7 hours 10 minutes ago by RM IT Professional Resources AG
Product Operations Manager for a globally operating ZURICH based company in the Technology & IT Provider sector.
Your tasks:
- Launch Management: Stay aware of all upcoming launches and expansions and what is needed to enable them.
- Merchant Support: Help resolve merchant issues and help train support partners to resolve common issues.
- Data Analysis: Monitor and evaluate cases, dashboards, support issues to inform support needs.
- Complete ad hoc analysis as needed.
- Identify/refine metrics requirements and drive development of required reporting
Your experience/knowledge:
- Bachelor's degree in any field
- At least 4 years of experience as launch manager, or project manager, or in consulting working with retail companies
- Experience managing stakeholder relationships
- Strong problem solving skills
- Strong analytical skills (proficiency in Excel)
- Strong email communication skills
- Language skills: English
Additional skills:
- Worked in gTech before
- Experience leading support operations and knows how to handle escalations and identify trends
- Experience in troubleshooting cases and defining troubleshooting processes and workarounds
- Experience in cross functional teams
- Project/Program Management - intermediate
- Familiarity with Google Workspace: gMail, Calendar, Drive, Docs, Meet
- Familiarity with eCommerce, Google Shopping, Google Merchant Center, and Ads strongly preferred but not required
Location:ZURICH, Switzerland
Work setting:Hybrid
Sector:Technology & IT Provider
Start:03/2025
Duration:12 months
Workload:100%
Ref.Nr.:BH 22716
Take the next step and send us your resume along with a daytime phone number where we can reach you.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Ukrainian refugees are warmly welcomed, we will support you all the way.
We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.
As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.