Professional Services - Deployment Services Consultant

Professional Services - Deployment Services Consultant

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

Job Summary

This role is field-based, working across client sites in the UK. The role comes with a car or car allowance.

Following bespoke solution designs, the Deployment Services Consultant is responsible for the onsite deployment of a range of print and IT devices that includes items such as print and IT Hardware / Software solutions.

Reporting to the Deployment Services Manager, the Consultant will be required to support the setup and full implementation of the approved solution, assisting with the creation of key project documentation such as Site Implementation Guides (SIG) and ensuring technical scope and consistency is maintained throughout the project.

Key Duties:

• Support project team to meet deployment targets
• Implement projects under manager guidance
• Communicate with customers on technical aspects
• Review and manage project documentation
• Conduct testing for smooth deployment
• Identify and progress sales opportunities
• Deploy Print Management software solutions
• Handle ad-hoc tasks for existing installations
• Address snagging issues
• Create/modify documentation for installs
• Attend customer sites as needed
• Collaborate with other departments effectively
• Assist customers remotely with software issues
• Willingness to travel, including overnight stays

Experience and Skills Required

• Confidence to tackle problems and help people solve technical issues.
• Knowledge of managed print solution software (PaperCut, Equitrac, Safecom, Uniflow etc.)
• Knowledge of print hardware (HP, Ricoh, Xerox, Kyocera, Konica Minolta etc.)
• Managing installs and situations effectively, ensuring a swift resolution to any outstanding issues.
• Effective documentation creation and modification.
• Understanding of basic network terminology, e.g., network routing, IP addressing, basic DNS.
• Broad experience of managed print services and hardware.
• PC and MAC experience.
• Basic Microsoft Office knowledge.
• Full UK driving license

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.