Property Manager

Job Title: Property Manager

Location: Croydon, with hybrid working after successful probation

Brand: Leaders

Salary: £27,500 - £30,000 basic DOE + £1000 OTE + additional incentives up to £3000

Hours: Monday to Friday 9am - 5:30pm

About Leaders:

Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Croydon. As a Property Manager, experience is essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• Provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants' maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
• Update all parties on a regular basis by phone, email, or text and log notes.
• Make regular 'well-being' calls to the landlord.
• Work with the property management team to ensure that all works are completed and invoiced within 21 days, and update customers on progress.
• Ensure that all mandatory compliance/legislation is in place on all properties and follow company processes if this has not occurred.
• Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated with in line with company policy.
• Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
• Deal with non-managed deposits who are part of the No Deposit Scheme.
• Ensure the check-out process is followed and communication is sent out within company process via the Depositary site.
• Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
• Maintain high levels of communication with internal and external customers.

What are we looking for:

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organisational skills, time management, and attention to detail.
• Full UK Driving License Required.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market-leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.

Benefits:

• Competitive base salary and additional incentives.
• Quarterly and yearly awards including trips abroad.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.
• Staff discounts.

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.