QUALIFIED STAFF- Level 2 spectator and Safety

QUALIFIED EVENT STAFF - Level 2 Spectator and Safety

We are looking for Qualified Casual Matchday Stewards who hold their Level 2/3 certificate in spectator safety to play a vital role in our matchday operations, fulfilling safety and security duties, providing best-in-class service to stadium attendees, and enhancing the supporter and customer experience. Please note, successful applications will be required to provide a valid Level 2/3 certificate.

Day-to-Day Responsibilities:

• Crowd Management: Deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorized entry into and from the stadium. Report any changes in crowd dynamics and be proactive in your approach to handle.
• Safety and Security: Manage, monitor, and control the safety of all matchday attendees including exit gates, lifts, and staircases ensuring clear passage in the event of an emergency.
• Conflict Management: Ensure you are adept at handling conflict and managing queues in a calm and professional manner.
• Customer Service: Provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries, and accurately provide guidance around the stadium.
• Ticket Checking: Actively check matchday and event tickets to ensure no unauthorized entry into the stadium.

What We Are Looking For:

• Experience: You will have your Level 2/3 certificate in Spectator Safety.
• Teamwork: You are an effective communicator and team player, more than willing to collaborate and support the members of your team on matchdays to drive success and offer exceptional safety, security, and customer service.
• Proactive: You will have strong attention to detail and ensure all safety and security standards are upheld throughout.
• Excellent Communication: You will have the ability to clearly communicate with all supporters and guests, providing a positive experience for all attendees in a fast-paced event day environment.
• Committed: You will be prepared to work in all weather conditions.
• Flexibility: You will have availability to work evenings, weekdays, and weekends.

Job Types: 0 hour contract

Pay: £13.66-£14.50 per hour

Benefits:

• Company pension
• On-site parking
• Referral programme

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Licence/Certification:

• NVQ Level 2 (or equivalent) in Spectator Safety (required)

Work Location: In person