Quality Assurance Officer

Please note we reserve the right to close this advertisement early. We encourage you to apply as soon as possible.

Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Belfast team as a Quality Assurance Officer. Covering the South & East Belfast & Holywood areas, you will report to our Optimum Care office in Newtownards. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client's experience.

The main duties of this role are:

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.
• Minimum of 1 year of domiciliary care experience.
• Access NI clearance.
• Full driver's license and access to a car & car insurance in connection with business.
• Applicants must live within a 10 mile radius of the BT4, BT5, BT6, BT8 or BT16 areas due to the on-call nature of this role.
• NISCC registered.
• Availability between the hours of business (7am - 11pm approx.).
• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

Benefits:

• Car provided for work purposes - no additional cost to you!
• Mobile phone for work purposes.
• Joining bonus of £500 - paid after 3 months of service.
• Guaranteed contract - minimum of 39 hrs per week.
• Excellent training which we pay you to attend.
• QCF availability - we will pay you to complete the qualification!
• Earn extra £ with Refer a Friend scheme.
• Free tunic.
• Company Pension.
• Access to Employee Mental Health Line.
• Unlimited access to training and support.

About Optimum Care

Optimum Care is a leading Home Care provider in Northern Ireland. We've been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing.

If you are ready to contribute to our mission of providing exceptional care, please submit an application.

Alternatively, contact our recruitment department for an application form:

• T:
• E:

We look forward to welcoming a new member to our dedicated team!

Optimum Care is an Equal Opportunities Employer.

Please Note: Applicants within the last 6 months need not reapply.

A satisfactory Enhanced Access NI check will be required for this post. The Optimum Care Group of companies, as per the Access NI Code of Practice, has a policy on the secure handling, use, storage and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department. If successful please be aware that we have a policy on the recruitment of ex-offenders. Our Policy states that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to fully and accurately disclose all criminal convictions will lead to the withdrawal of the offer.

We are delighted you want to be part of our team! Please fill in the short form below and one of our team will be in touch: