Recruitment and Retention Agent

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

We are looking for an Enrolment and Retention Agent to work with and support the delivery of high-quality customer service to both prospective students and active students, achieving pipeline conversion targets. Working closely with the Online Management team, the role will use the CRM to effectively funnel students through to successful enrolment and throughout their studies.

The role will require an understanding of the different functional areas of online sales, and continuously develop their knowledge of our university admissions requirements and incorporate best practice and lessons learned to improve the customer and student experience. Successful achievement of this role will require a high attention to detail, excellent organisation skills and an appropriately balanced sales focus and passion for customer care. Based in the UK, fully remote working.

Working with prospective students at the University of Leeds online programme offering of degrees, supporting them throughout the enrolment intake cycle from initial enquiry through to course enrolment and payment of first module fees through to graduation.

You will promote and recruit our courses over the telephone, tailoring solutions and benefits to each prospective student's individual needs, lifestyle, and career aspirations. The retention function will work with our active students ensuring they are able to complete their study, mitigating risks and helping students navigate the process.

Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants.

What we offer in return:

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - that's 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts, and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Marc Polley, Head of Online Recruitment & Retention