Recruitment Officer

Sales Support Specialist - German Speaking

Location: Northampton & Hybrid Working
Salary: Highly Competitive - Above Market Average + Benefits
Hours: Full-Time & Part-Time Considered

Are you passionate about delivering exceptional customer experiences? Our client, a prestigious luxury retailer, is seeking a Sales Support Specialist to join their high-performing, welcoming team. This role is key in ensuring the smooth and efficient delivery of services, aligning with their brand values of innovation, trust, and sustainability.

Key Responsibilities:

Customer Service

• Proactively resolve customer inquiries, driving continuous process improvements.
• Deliver top-tier customer service across multiple communication channels.
• Collaborate with global teams to enhance the overall customer experience.

Delivery Management

• Manage home delivery orders with precision and attention to detail.
• Effectively manage customer relationships and resolve conflicts.
• Optimize delivery routes for cost-effectiveness and efficiency.

Sales Support Coordination

• Accurately input sales orders into Salesforce and JDE systems.
• Resolve customer inquiries promptly and efficiently.

General Administration

• Provide cross-functional administrative support.
• Serve as the first point of contact for incoming calls, directing inquiries as appropriate.

Brand Ambassador

• Represent the company brand with integrity, professionalism, and trustworthiness.
• Build strong relationships with both internal and external stakeholders.
• Ensure adherence to efficient processes and practices, meeting customer needs effectively.

Qualifications & Experience:

• Previous customer-facing experience is essential.
• Fluent or business-fluent in German.
• Experience in the luxury retail or logistics sectors is desirable.
• Experience in a process-driven sales role is also beneficial.
• Proficiency with Salesforce (or similar CRM) and Excel is a plus.
• Positive attitude, adaptability, and a willingness to learn.

This is an exciting opportunity to join an outstanding team within a prestigious luxury brand.