Regional Service Delivery Manager

Regional Service Delivery Manager - Somerset/London

Function: Logistics

Location: Field Based

Contract type: Perm

Job Ref: 1161

Salary: £62,622 potential to rise to £73,673 over 3 years

Closing Date: Wednesday 26th February 2025

We have an exciting opportunity for a passionate and experienced individual to join our team as a Regional Service Delivery Manager. You will oversee logistics operations for either the North or South region, ensuring operational excellence and driving service levels.

In this role, you will develop strategies to optimise efficiency, and drive service levels up while reducing costs. Your efforts will directly contribute to driving value for the NHS and supporting trusts in delivering exceptional patient care.

You will manage the day-to-day relationship with our 3PL partner, ensuring they meet performance standards and contractual obligations. Additionally, you will be responsible for budget control, ensuring effective resource allocation and cost management.

Every day you will

• Be at the forefront of our logistics operations, overseeing both warehouse and transport.
• Monitor and analyse performance data to identify opportunities for improvement and implement cost-saving measures.
• Build and maintain strong relationships with our 3PL partners, ensuring they meet our high standards and contractual commitments.
• Manage budget effectively, allocating resources and keeping costs under control to enhance service quality and operational efficiency.
• Enjoy tackling challenges in a dynamic and rewarding environment.

What can we offer you?

• Hybrid working opportunities for flexibility.
• Annual bonus schemes, long service, and VIP colleague awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• Development through in-house training and access to external qualifications.
• Well-being initiatives including paid well-being leave and 24/7 Employee Assistance Programme.
• Generous pension scheme (12% contribution when you contribute 6%).
• Flexible Benefits Scheme for various personal benefits.
• 2 days of paid volunteering leave.
• Access to discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

We support the NHS to save lives and improve health by sourcing, delivering, and supplying healthcare products, services, and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering over 8,000,000 orders each year to more than 17,000 locations.

What skills will help you thrive in this role?

• Proven experience in logistics/supply chain management, preferably within large-scale logistics or distribution networks.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Experience in cost control and budgetary management.
• A team player with a focus on stakeholder engagement.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at .

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form? Reach out to our Talent Acquisition team at for assistance.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications. Please apply without delay if you wish to be considered for this role.