Relationship Management Associate

About us

Our product is all about collaboration and innovation. So are our people. We're a small team, but we've got a big vision: to build a brand-new infrastructure for operational risk management. It's not easy. We're redefining the way some of the world's biggest financial services companies and banks work with data. There are a lot of challenges - but a lot of opportunities to think and act creatively, too.

Backed by banks (JP Morgan, Citi, Barclays, Lloyds, BNP) and ratings agencies, Acin helps banks objectively manage their risk control landscape. Based on a network of peers, Acin's data protocols connect a bank's risk control data across their firm and industry leading to greater cost savings and creating huge efficiency savings across the bank both in front and back-office operations.

The role

You will be responsible for supporting the relationship development of one or more of Acin's clients, who are top tier banks working with either the Head of Relationship Management or a Relationship Manager. The Relationship Management team are the interface between the bank(s) and Acin across the relationship and collaborate closely with teams across the organisation in order to provide a consistently high level of service to our clients.

Main duties

1. Actively contribute to the company's success by supporting the delivery of the Relationship Management team goals.
2. Build relationships with Acin's bank clients, managing day-to-day interactions while supporting the development of new relationships and contacts to expand the network across the organisations.
3. Support the team in the development of relationships to a 'partnership' engagement, learning how to establish a trusted strategic advisor relationship with each client thereby ensuring success and growth.
4. Drive increased engagement between the clients and Acin, ensuring clients are satisfied with the services they receive, we deliver desired outcomes and improve upon any areas of dissatisfaction.
5. Be the voice of the client. Gather their requirements and feedback and communicate this to the Product and Tech teams to influence the continued development of the product offering, acting as an advocate for your clients.
6. Support the team in delivering strong project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute plans with excellence coupled with strong communication across stakeholders.
7. Present in client meetings in multiple different forums, including:
1. Assist Intelligence & Analytics in meetings to deliver the analysis, insights and value to key stakeholders, including co-ordinating follow-ups after meetings, managing timely responses to follow-up questions and prioritising requests.
2. Formal and informal review meetings to seek client feedback.
3. Drive client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy of Acin.
4. Become a product expert on the Acin platform and keep up to date with the evolution of our products and services.
5. Assist with the development of client materials, including educational, marketing, and sales presentations. Produce customised client deliverable presentations with results tailored to the audience.
6. Work with key stakeholders in the bank to support materials required for internal committees or regulatory responses.
7. Constantly improve your industry knowledge through webinars, events, and readings.

Requirements

1. Relevant experience likely gained over a few years in a client-facing or relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company.
2. Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues. Strong presentation skills.
3. Demonstrable experience of first-class client focus, relationship building, problem solving and teamwork.
4. Proven ability to work in a demanding environment, managing multiple projects, co-ordinating with colleagues globally and meeting tight deadlines.
5. Strong project management skills, with the ability to manage a portfolio of multiple projects running simultaneously.

Benefits

This is an exciting opportunity to join a fast-growing, dynamic fintech that is creating huge momentum in the market. Alongside a friendly, dynamic, and inclusive culture, we offer

• 25 days annual leave plus bank holidays
• Enhanced Private Health Insurance for you and your family
• Life insurance, including access to their Smart Health services such as unlimited access to an online GP as well as a range of other health and wellbeing experts
• Enhanced maternity and paternity leave policies
• Perkbox - a discount platform and wellbeing resource centre.
• Employee Assistance Program - access to free counselling sessions and support through Perkbox.
• Cycle to work scheme
• Electric Car Leasing
• Hybrid working options + an amazing office in Central London
• Regular company events and socials
• A strong team culture where successes are celebrated together. Our core company values are get up and go, keep going, and always further.

Acin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation and gender identity or expression.