Représentant du service client/Représentante du service client

Nexeo is currently looking for a Customer Service Officer for a leading financial institution in Belgium.

Nexeo is a consultancy company that supports its clients in the banking, finance, and insurance sectors throughout their transformation projects, from business consulting to IT solution implementation.

As a Customer Service Officer at Nexeo, you will play a vital role in providing excellent customer support within a dynamic environment.

Your responsibilities will include:

• Day-to-day customer contact: Be the first point of contact for customers and address their inquiries with accuracy and efficiency.

• Multilingual Communication: Communicate fluently in Dutch and French, with English being a plus.

• Customer Issue Resolution: Provide clear and correct answers to customer questions, ensuring a positive customer experience.

• Problem-Solving: Address customer issues proactively and escalate when necessary.

• Customer-Oriented Mindset: Offer tailored solutions and maintain high levels of service.

What are we expecting?

• Experience: At least 2 years of relevant experience in customer service.

• Technical Expertise: Proficient in MS Office.

• Language Skills: Fluent in Dutch and French, with English being a plus.

• Interest in Banking & Finance: Strong interest in banking products and services.

• Soft Skills: Excellent communication skills, diplomatic, customer-oriented, stress-resistant, and flexible.

What Nexeo offers:

• Attractive Salary Package: Competitive salary with a range of benefits.

• Career Growth: Exciting opportunities for professional development.

• Dynamic Work Environment: A positive and collaborative team culture.

Unlock your potential and make an impact - Join our dynamic team and help shape the future of customer service in the financial sector.