Resales Progression Consultant

Resales Progression Consultant
Location: Farringdon
Salary: £37,565

MTVH conducts an annual review of salaries for colleagues. The salary displayed below does not reflect any agreements reached during our 2025 review.

This role

Our After Sales team at So Resi are looking for an experienced and proactive Resales Progression Consultant to join us. You will be responsible for providing an excellent resales progression service to customers, ensuring a highly professional experience for all stakeholders. Achieve monthly targets and KPIs for exchanges and completions on a consistent basis. Effectively communicate with leaseholders who engage with the resales team and liaise with all relevant internal and external parties including solicitors, IFAs, marketing, Safer Buildings, and our service charges team. Manage a high-volume pipeline in a fast-paced environment while maintaining regular, professional communication with all stakeholders.

What you'll need to succeed:

• Minimum 2 to 3 years relevant sales progression experience
• Achieve and exceed sales targets consistently
• Experience of working with CRM and Sales Management systems
• Strong written and verbal communication skills
• A good understanding of Homes England and GLA capital funding requirements for shared ownership
• Self-motivated with a strong ability to problem-solve and handle multiple cases in a high-volume environment
• Ability to support customers during the resales and interim staircasing process by providing effective advice on conveyancing procedures and keeping the customer updated regularly

Skills and experience required:

• Experience of providing excellent customer service to multiple stakeholders
• A good understanding of Shared ownership resales & interim staircasing processes
• Experience of working to tight deadlines
• Ability to interpret leases and have a broad knowledge of the Capital Funding Guide
• Confidence and enthusiasm to drive the sales process
• Strong time-management and self-organisation skills

Key dates:

Interview dates TBC

Please note: we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra day off
• Supported family-friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to
• Tenancy deposit - interest-free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships, and career planning support
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we're doing well, and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.