Residence Manager

King's Residence is looking for a Residence Manager to join the team.

About the role:

The Residence Manager is responsible for overseeing the day-to-day operations of the residence, ensuring a safe, welcoming, and well-maintained living environment for students and a positive workplace for staff. This includes managing reception duties, handling complaints, coordinating maintenance and contractor services, and ensuring adherence to health and safety regulations.

Operations Management

• Oversee all residence operations, including office and reception management, complaint resolution, and coordination with maintenance teams and external contractors.
• Act as the Health & Safety lead for the site, driving improvements and conducting regular risk assessments.
• Monitor occupancy levels and report vacant rooms to the Allocations team.
• Liaise with maintenance, cleaning, and pest control teams to ensure service levels are met.
• Coordinate and manage any site refurbishment programs.
• Attend regular meetings to assess and enhance service performance.
• Ensure compliance with health and safety regulations and other relevant legislation.
• Conduct fire safety inspections and work with maintenance teams to mitigate risks.
• Support the maintenance team in identifying defects and implementing cost-effective solutions.
• Monitor and manage the site budget effectively.
• Oversee contractor performance and address underperformance in collaboration with the Head of Residential Operations.
• Investigate complaints in line with established procedures and take appropriate action.
• Conduct room inspections and ensure necessary maintenance is logged accordingly.
• Work closely with Residence Assistants and Welfare Leads to deliver the Resi-Life programme and provide welfare support to students.
• Organise face-to-face feedback sessions as part of the Student Experience calendar.
• Manage room cleaning turnarounds before student arrivals throughout the year.
• Liaise with suppliers and raise procurement orders in accordance with college procurement policy.
• Carry out any other duties as deemed necessary by the line manager.
• Member of the Residences On-Call rota.
• Embrace change positively and set a professional example for the residence team.

Staff Management

• Lead and coordinate the reception team to ensure departmental objectives are met.
• Provide leadership, motivation, and supervision to all team members.
• Train staff on policies, procedures, and service standards.
• Monitor workload distribution and ensure fair and appropriate delegation of tasks.
• Conduct performance appraisals and provide continuous feedback.
• Schedule regular team and one-to-one meetings to discuss performance and concerns.
• Address performance issues in consultation with the Human Resources Department.
• Manage annual leave requests in accordance with departmental policies.
• Address issues related to attendance, timekeeping, and return-to-work processes.
• Foster a supportive and motivating work environment.
• Develop and implement team incentives to encourage high performance.

Health & Safety

• Act as the Fire Warden, ensuring the safe evacuation of the residence in emergencies.
• Support maintenance teams with routine inspections to identify and resolve safety concerns.
• Maintain and update health and safety records and improvement plans.

Environmental and Sustainability Management

• Support and implement environmental initiatives across the residence.
• Promote best practices in waste reduction and energy management.
• Contribute to achieving the residence's environmental objectives and targets.

Administration

• Train and induct new reception staff and Residence Service Coordinators.
• Oversee the site budget and financial responsibilities.
• Ensure that marketing materials are displayed appropriately within the residence.
• Maintain accurate records of maintenance works, site inventories, and supplier contacts.
• Maintain and update all SharePoint Operational documents and Rotas.
• Conduct ongoing assessments of residence conditions, including furniture, lighting, heating, and ventilation.

Communication & Networking

• Maintain daily verbal and written communication with residents, staff, and external parties in a professional and courteous manner.
• Handle difficult conversations with residents, contractors, and team members effectively.
• Clearly articulate ideas, opinions, and decisions both verbally and in writing.
• Listen attentively and build strong relationships with students, colleagues, and other stakeholders.

Decision-Making, Planning & Problem-Solving

• Work independently to identify and resolve issues, escalating where necessary.
• Respond effectively to student needs, ensuring a positive living experience.
• Take responsibility for leading projects and ensuring efficient resource allocation.

Teamwork & Professional Development

• Collaborate effectively within a multidisciplinary team.
• Contribute positively to team objectives and respect collective decisions.
• Support and mentor team members, valuing diverse opinions and contributions.
• Demonstrate flexibility and adaptability in workload management.
• Actively seek opportunities for professional development and self-improvement.
• Provide and receive constructive feedback to enhance team and individual performance.

Physical Demands & Working Environment

• A mixture of high-concentration office-based and operational tasks.
• Understanding of the risks involved in the working environment.
• Assessing site safety and security on regular inspections.

Pastoral Care

• Safeguarding: Ensure the Student's Immediate Safety and Well-Being.
• Demonstrate empathy and escalate any concerns for the resident's well-being.
• Handle sensitive information concerning welfare-related incidents with appropriate levels of respect and confidentiality.
• Ensure the safe evacuation of residents in the event of fire alarms.

This is a full time (35 Hours per week), and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

• A-Levels or equivalent education and relevant management experience in student accommodation, hospitality or similar setting.
• Excellent command of English, both written and spoken.
• Strong IT skills, including Outlook, Word, and Excel.
• Experience in property/building management administration.
• Knowledge of health and safety management.
• A proactive approach and ability to provide excellent customer services putting the residents at the forefront of our business, with the ability to deal with a wide variety of people in a professional & assured manner.
• Ability to comprehend complex issues quickly, and welcome and embrace change, with a positive attitude.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Professionalism, reliability, and an enthusiastic approach to work, with the ability to work autonomously.
• Willingness to travel and work flexible hours as required.
• Able to work within an operational structure and meet the reporting requirements of the organisation.
• Experience in customer service management.
• Experience in Property and building management admin.
• Management of 3rd party staff and contractors.
• Knowledge of foreign languages.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

Grade and Salary : £44,355 - £51,735 (including LWA) Job ID : 112725

Post Date : 09-Apr-2025 Close Date : 27-Apr-2025

Contact Person : Phil Cox Contact Details :