Retail Delivery Manager - Beauty

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Sector: Retail and Wholesale
Role: Assistant
Contract Type: Permanent
Hours: Full Time

Summary
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What you'll do

The Retail Delivery Manager is a critical role within the Beauty business unit, the role sits at the heart of the team to support the delivery of the 3rd Party Brand Strategy and Roadmap. The role is key in the execution of Brand Onboarding and distribution changes and enables the plan and BU Staffing & Education approach. The role should be recognised by the wider team as a critical value-adding role and driving impact in the business unit and M&S.

Your key responsibilities will include:

• Engage all stakeholders and effectively lead cross-functional project teams to deliver an effective 3rd party brand onboarding process, continuing to optimise and improve this to significantly reduce the time it takes us to onboard brands.
• Work with store design, Branded Buying teams and Brands to define and lead rollout of new store propositions to support in delivery of our ambitious branded roadmap, recognising the key role this plays in our negotiations.
• Determine and manage retail proposition roll-out and update plans to agreed timescales, cost and business case benefits e.g. Make-up kit changeover with product, Core Brand Elevation 'L Boards'.
• Lead store renewal programme across Beauty, liaising with required stakeholders to deliver this on time and to budget with minimal disruption. Lead Beauty Staffing & Education strategy and subsequent delivery, both across M&S Beauty Advisors and owning relationships with 3PB to maximise the productivity of our staffing investment, working to deliver optimal headcount. Work with stakeholders to develop auditable process on payment to deliver to target and within budget.
• Development of a business-aligned, customer-centric retail proposition that delivers business goals and targets across Beauty and in 3rd party beauty brands.
• Supporting in the delivery of operating plan and customer targets.
• Ongoing focus on driving innovation and performance improvement to deliver additional customer and business benefits.

Who you are

This role is best suited to candidates who have a proven track record in commercial and operational roles in Retail both in Stores and Head Office.

Your skills and experience will include:

• Understanding of end to end Retail, Space, Store Design and Property functions. Commercial acumen and drive to improve productivity of our retail space and service investment.
• Leading and motivating yourself and others to deliver high quality results on time and to budget. Responsive, decisive with the ability to deliver solutions despite ambiguity, obstacles and complexity.
• Data driven with strong analytical and problem-solving skills to turn findings into executable plans.
• Planning, project and change management skills.
• Confident, sound decision-making, ability to challenge and credible influencing skills with the ability to work under pressure with pace and successfully prioritise to get the plan and results delivered.
• Strong stakeholder and partner engagement & relationship management.
• Gravitas, impact and ability to communicate effectively at all levels - internal and external, with brand management experience preferable.
• Continually ensure personal behaviour reflects the vision and values of the business.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.