Risk Integrity Programme Senior Manager

Key Responsibilities

• Engage with Account Executives to share intelligence, assess mitigating actions, and ensure clear accountability across functions and/or individuals to drive a consistent and timely remediation approach.
• Collaborate with data analytics teams in production of headline performance dashboards and detailed 'deep-dive' reports to identify cross-border and acceptance trends and opportunities.
• Establish an approach for client outreach, deliverables, and post-analysis engagement for clients with sub-optimal risk performance (fraud, disputes, or illegality), acceptance rates, and cross-border processing rates.
• Deliver tangible, revenue-enhancing guidance and remedies to client processing and risk management controls, improving acceptance rates and cross-border processing in key sectors.
• Conduct deep-dive on-site client performance reviews and engagements, coordinating with key stakeholders within the client and internally within Visa.
• Through risk engagements, identify consultancy and sales-related opportunities at clients, providing detailed assessments of the opportunities to Visa Account Executives and Risk Managers.
• Maintain awareness of payment industry developments, including developing products, payment methods, and systems.

Knowledge & Experience

• Strong Visa or Payments industry experience, with a focus on payment risk management, systems, and processes.
• Experience in designing and implementing risk mitigation strategies at card issuers or acquirers.
• Knowledge of the major trends within the UK and wider European payments system and/or financial services industry.
• Strong understanding of ecosystem risk threats (illegality, fraud, disputes) impacting the Visa payments system and mitigation strategies that can be employed by merchants, third parties, and Visa clients.
• Tangible, practical experience of client and consumer onboarding systems, transaction monitoring (rule-based, machine learning, and AI functionality), and case investigations.

Personal Characteristics

• Excellent data analytical skills, and an eye for detail.
• Ability to prepare/review/deliver executive-level communications, both written (papers and presentations) and oral (to large and small audiences).
• Comfortable providing business-aware challenge.
• Ability to work independently with minimal oversight, taking projects through from inception to delivery.
• Willingness to travel in order to perform on-site reviews and client engagement across the Europe region.
• Flexible and creative thinker with strong execution skills, able to generate out-of-the-box solutions, manage ambiguity, anticipate the impact of decisions/initiatives, and move seamlessly from high-level concepts to details.
• Self-driven with strong organisational skills, demonstrating excellence in managing operation programs.
• Self-starter who can communicate with a deep understanding of company needs and enable people to move forward through complexity.
• Ability to influence senior stakeholders (e.g., global and European within the Visa business) to identify and improve programs, processes, and procedures.
• Intellectual rigour and business acumen needed to make sound judgements and handle complex problems and unique risks.
• Regarded as an expert in their field and an agent for change.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.