Sales and Customer Support Advisor - Flexible vehicle solutions

Job Title - Sales and Customer Support Advisor - Flexible vehicle solutions

Job Location - London

Salary - £25k plus 10% bonus

In the role of Sales & Customer Support Advisor, you will oversee the customer onboarding experience in a busy vehicle finance sales office.

Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride-hailing drivers, focused on electric vehicles.

Your role will involve planning for, preparing, and overseeing the customer handovers, as well as other related sales & customer service activity. Your role encompasses front-of-house customer service.

The government wants to switch ride-hailing to electric. Our client is one of the largest players in the sector and works with all the big ride-hailing companies.

Key Responsibilities:

• Onboarding new customers that are renting or buying vehicles.
• Assisting them with all required paperwork and answering any questions they may have about their contract or vehicle.
• Managing post-sales follow-up to confirm customers are happy with the service and product. Answering any queries raised and ensuring that as many customers as possible provide feedback and reviews.
• Assisting the sales & support teams by answering inbound calls.
• Booking in customers for their vehicle collection (handover) appointments.
• Overseeing the pre-hire process to ensure all prepared customer contracts and vehicle documentation are provided ahead of the vehicle collection.
• Sending prepared customer contracts out to customers alongside all vehicle documentation for their hire.

Skills Required:

• Professional, polite, and friendly: You will need to be welcoming and engaging to encourage the customers.
• Hardworking.
• Good written & verbal communication skills.
• Patient, understanding, and enjoys helping customers.
• A basic understanding of, and interest in, vehicles is desirable.
• Strong attention to detail.
• Enjoy contributing to the team and growing with the company.
• Good time management and multi-tasking skills - essential for working in our busy sales office.
• Happy to work under pressure.