Sales Success Executive (Hybrid) - Degree Required

A leading Fintec Marketing and Comparison company has been evolving and they are now seeking to add a Customer Account Manager to the team.

This is a fantastic opportunity for an experienced individual to join a company that offers continuous progression opportunities.

Hybrid working options available, the rest of the time will be spent in the modern Belfast office.

Salary
£28,000 - £35,000 (DOE) + up to 15% bonus
Excellent benefits including salary review, performance bonuses and development opportunities.

Responsibilities:

• Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers.
• Effectively negotiate commercial and contractual terms for new and add-on product lines and ongoing accounts.
• Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
• Share knowledge with colleagues and where appropriate assist junior employees.
• Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of product lines.
• Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure a smooth process.
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Essential Criteria

• Minimum of 2-3 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background.
• Experience of managing and maximising the profitability of multiple B2B relationships.
• Experience of working in a target driven environment.
• Excellent analytical and data interpretation skills.
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self-educate.
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

Desirable

• Experience in an IT, e-commerce, fintech or financial services environment.

Education:

• Degree in a business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector.
• 3 grades 'B's or above at A-Level are desirable although not essential.