Sales Support Consultant - £15k Basic £18k OTE

Job Title- Sales Support Consultant

Location- Luton

Salary- £15k basic with a £18k OTE

Our client is recruiting a sales support consultant to maximise all sales opportunities through customer interaction and follow up all quotes to secure sales of ancillary products (airport hotel, airport lounge, car parking, additional luggage, pre-booked or upgraded seats, sports equipment, car hire, transfers, insurance, excursions and tours etc).

Your role will be to contribute to achieving team profit through hitting individual set targets and to take client payments (both part and full balances) and process correctly on system.

We need you to provide support to clients if they wish to amend their booking after it has been confirmed, and quote the correct price for name amendments.

Another part of the role is to oversee emails accordingly to priority levels and sequence, responding where required.

You will answer customer telephone enquiries, and communicate with clients in a professional, courteous and friendly manner in order to deliver a seamless service.

We need you to create a working environment that supports the Company core values to deliver outstanding customer service.

Main Tasks:

• Reply to client's emails in a professional manner, dealing with their queries effectively
• Answer internal phone calls, emails and queries within the Company in a professional and timely manner
• Be pro-active in identifying errors, ensuring they are quickly rectified
• To complete daily tasks assigned to you in a timely manner
• Ensure notes are put on all bookings detailing any quotes or conversations with clients or suppliers
• To be compliant with Company procedures in line with the Terms and Conditions of Employment and employee handbook
• To maintain a healthy, clean and tidy working environment
• Proactively taking ownership of issues that may arise
• Remain professional at all times when dealing with clients through email or phone

Key Attributes

• Used to meeting deadlines
• Attention to detail
• Flexible in approach to working tasks
• Presentable and professional at all times
• Able to work in a team environment
• Excellent communication skills
• Customer Orientation
• Drive, energy and resilience
• Delivering results
• Ability to multi-task
• Superb product and supplier knowledge