Sales Tech Training CS Analyst II

Customer Service & Operations
Sales Tech Training CS Analyst II

• Location: London, Middlesex, United Kingdom
• Contract Type: Regular
• Schedule: 35
• Job ID: R92143

About the Company:

LexisNexis Global Nexis Solutions, serving customers in more than 150 countries, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Our company is a long-time leader in deploying AI and advanced technologies to corporate, government and academic professionals, expanding knowledge, business insights and productivity.

About the Role:

The Customer Success Manager position is a consultative role helping customers access LexisNexis products to meet their use cases, developing strategic plans which will drive adoption and expansion of LexisNexis products, and collaborating with several internal partners including Sales, Product, and Segment. This is a customer facing position with the majority of time working directly with customers.

Responsibilities:

• Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics.
• Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized. Gather insights from customers to inform product development, working closely with product teams to communicate customer needs.
• Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions. Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings.
• Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services.
• Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams.
• Utilize your role to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting and supporting market events such as tradeshows and seminars.
• Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives.

Requirements:

• A bachelor's degree or equivalent experience.
• Experience in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience.
• Experience working with Fortune 1000 companies is a plus.
• Be self-motivated and able to work solo and manage a territory.
• Can build solid relationships internally and externally and effectively partner and collaborate across teams.
• Display excellent verbal and written communication skills; conversational skills in German, Spanish or Italian are preferred.
• Excellent analytical and problem-solving skills, strong attention to detail, and a record of working independently, demonstrating decision-making abilities.
• Be willing to travel as needed.