SANDER. - Support Engineer

Join a dynamic tech company as a Support Engineer! Help solve technical challenges and grow your career in an innovative environment.

Our partner, a Belgian company specializing in software development that ensures the security of citizens' identities, is looking for a new talent!

This Belgian company, an expert in software design, currently provides Belgian citizens with optimal protection of their personal data, as well as to several European and international countries.

For an exciting new project, they are looking for a talented individual to join their Infrastructure team! If you're passionate about support, and eager to contribute to innovative solutions in a dynamic environment, this is the perfect opportunity for you.

Role

• Build and maintain a solutions knowledge base, define and configure incident templates, business rules, and categories to optimize helpdesk operations
• Provide first-line curative support, ensuring proper installation, configuration, and hardening of workstations and IT equipment according to security policies
• Report on support operations, suggest corrective actions, and document all support-related procedures
• Coordinate the acquisition, installation, and commissioning of IT equipment, manage inventory, and oversee mobile and landline availability per the mobile policy
• Process and track IT support tickets, providing on-site and remote assistance, and ensuring proper operation of IT equipment
• Manage Hardware procurement, inventory, and configuration (PCs, VoIP, printers, smartphones), including decommissioning and data destruction
• Oversee mobile fleet management, liaise with Telecom suppliers, and handle repairs and software configurations for Mobile devices
• Conduct annual inventory, track IT assets, calculate Hardware replacement budgets, and manage CMDB updates
• Implement security measures including GPO creation, MFA, BitLocker activation, BIOS Lock setup, and regular application updates and deployments

Profile

• Proactive in matters of computer security
• Hardware knowledge
• IT problem-solving abilities
• Ability to communicate in a structured manner (written and oral) Applied knowledge of Microsoft ecosystem (Windows, Office 365) Applied knowledge of server Virtualisation
• Applied ITIL Knowledge

Offer

• Permanent contract (CDI)
• Competitive salary based on experience
• Company car with fuel card / Mobility budget
• Collaborative and innovative company culture
• Continuous professional development and certifications
• Career growth opportunities within an expanding organization