Scheme Manager

Posted 2 days 14 hours ago by Office Angels

Permanent
Not Specified
Temporary Jobs
London, United Kingdom
Job Description

Join Our Clients Team as a Scheme Manager!


Are you a dynamic leader passionate about customer service? We're seeking a Scheme Manager to oversee our customer service and application teams in Southwark, London. Our organisation monitors and certifies local businesses in the window and door industry, ensuring quality and reliability.


Contract Details:

  1. Type: Temporary
  2. Duration: 6 weeks, with potential for a 12-month FTC
  3. Start Date: Monday, 3rd March 2025
  4. Hours: 9 AM - 5 PM, Monday to Friday
  5. Pay: £20.00 per hour
  6. Location: Just a 7-minute walk from Southwark train station!

Key Responsibilities:

  1. Lead and enhance customer service and application teams.
  2. Ensure UKAS accreditation by maintaining service integrity.
  3. Manage the Insurance Backed Warranty (IBW) system.
  4. Monitor KPIs and customer satisfaction metrics.
  5. Represent the organisation at seminars and exhibitions.

What We're Looking For:

  1. Strong management experience in customer service.
  2. Excellent communication and problem-solving skills.
  3. Ability to lead a motivated team and achieve targets.
  4. Proficiency in Microsoft Office and databases.

Perks:

  1. Hybrid working options for a better work-life balance!
  2. Opportunity to transition into a longer-term role.

Ready to make a difference? Apply today and be part of a vibrant team dedicated to supporting local businesses!