Second Line Support Engineer

Posted 7 days 19 hours ago by Intake Talent

Permanent
Not Specified
Other
Gloucestershire, Cheltenham, United Kingdom, GL501
Job Description

Location: Cheltenham (on-site with client site visits)

Are you an experienced Second Line Engineer looking for your next challenge? Join a dynamic Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base. This is an exciting opportunity to work in a fast-paced environment, providing expert technical support and solutions.

About the Role:

As a Second Line Engineer, you'll play a key role in troubleshooting and resolving technical issues across Windows and Apple environments. Working both remotely and on-site, you'll ensure clients receive outstanding IT support while maintaining minimal downtime.


Key Responsibilities:

  • Provide second-line technical support for Mac and Windows environments.
  • Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
  • Offer excellent customer service via phone, email, and in person.
  • Support Active Directory, Office 365, and cloud-based services.
  • Assist with device installations, configurations, and maintenance.
  • Collaborate with the Service Desk team to manage escalations and ensure timely issue resolution.
  • Maintain network infrastructure, including TCP/IP, DNS, and VPNs.
  • Keep systems updated and document all support requests in the ticketing system (Halo).
What You'll Need:
  • Previous experience in a Second Line role within an MSP.
  • Strong expertise in Mac and Windows environments.
  • Excellent troubleshooting and problem-solving skills.
  • Understanding of network technologies and security best practices.
  • A clean driving license (essential for client site visits).
Desirable Skills & Certifications:
  • Microsoft certifications (MCSA, MCSE).
  • Experience with Jamf or Intune for device management.
Benefits:
  • Competitive salary (£26,000 - £29,000).
  • Free on-site parking.
  • Health insurance.
  • Opportunities for career growth and professional development.
This is a fantastic opportunity to join a growing team and work with leading technologies. If you have the skills and experience required, we'd love to hear from you!

Apply today to take the next step in your IT career.