Senior Account Manager - £40k

Job Title - Senior Account Manager

Department/Sector - Marketing

Job Location - Essex

Salary - £40k

The Senior Account Manager is expected to take full ownership of some of our high profile Marketing Services clients. This role requires a client focused individual dedicated to the delivery of exceptional client services.

Main Duties:

1. Achieve and exceed client's expectations. You will also manage your own portfolio of clients;
2. Continually strengthen and forge excellent client relationships through proactive directorship and communication;
3. Maintain client satisfaction & retention to an agreed target;
4. Increase client spend as a percentage of their total marketing budget;
5. Prepare commercial client proposals and attend pitches with the Head of Marketing Services;
6. Develop and direct effective campaign strategies through direct liaison between all involved in the project team;
7. Prepare and present sustained high-quality management information reporting on a monthly and quarterly basis to clients and the management team alike;
8. Plan and implement efficient processes and systems;
9. Develop processes that help to accurately forecast and plan media spend;
10. Employ excellent listening and probing questioning skills to fully understand clients' requirements;
11. Increase your awareness of client competitors;
12. Ensure the company remains proactive with clients by regular communication in all forms through effective account management;
13. Promote the company, through a professional manner, appearance and delivery and always keeping promises;
14. Accurately record time spent working on each specific campaign on company timesheets.

Professional Skills & Abilities:

1. Experience in Marketing Services;
2. Strong client management and relationship skills;
3. Ability to successfully lead, motivate, maintain and grow an effective team;
4. Proven ability to form and implement promotion strategies;
5. Strong listening and questioning skills with acute attention to detail;
6. A detailed and analytical approach to researching and analysing opportunities to increase revenue;
7. Commercial awareness;
8. Confidence in presenting technical and digital marketing information in a variety of mediums to clients and colleagues;
9. Excellent report-writing, analytical and project management skills with acute attention to detail.

Interpersonal Skills & Abilities:

1. A confident and clear thinker, with expert communication & interpersonal skills;
2. Able to communicate effectively at all levels of seniority;
3. Highly organised, meticulous attention to detail;
4. Cost conscious, profit driven;
5. Strong relationship builder, internally and externally;
6. Capable of hands-on problem-solving, with ability to generate ideas and solutions;
7. Positive, progressive attitude.