Senior Account Manager

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We're looking for a Senior Account Manager who is passionate about technology and keen to be part of an agency and team with ambitious ideas.

Working as a core part of the cross-functional team, you'll be one of the main points of contact for the client. Working closely with the Senior Account Director and the wider CRM team, you will be leading data-driven CRM campaigns (including emails and push notifications) and delivering toolkits that can be used by the different markets.

The successful candidate will work alongside all departments within the agency such as Creative and Strategy.

On a day-to-day basis, you will

• Be the main client point of contact.
• Work with key clients to understand and interpret their brief, challenging the ask when necessary to ensure VML is always delivering the best solution, pulling in other members of the team as required.
• Write and contribute to briefs, as well as interpreting information and developing insights to assist in the planning/creative process.
• Present creative work to clients, taking and challenging feedback when necessary.
• Support data strategy development with the data team to ensure the optimum audience for CRM communications.
• Work closely with the finance teams to estimate/reconcile projects and ensure they are delivered within budget, as well as supporting end-of-month invoicing.
• Partner with the implementation team to ensure campaign strategies are technically feasible within the CRM system.
• Troubleshoot ad hoc issues and requests.
• Contribute to and support larger strategic opportunities.
• Maintain essential team administration.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.