Senior Application Support

We are seeking a highly skilled and experienced Senior Application Support Specialist to join our team. In this role, you will provide advanced support for in-house software applications and escalate issues related to the Microsoft Office Suite when required. You will play a critical role in ensuring the reliability, functionality, and performance of our applications, working closely with users, the development team, and third-level support as necessary.

Key Responsibilities:

• Advanced User Support:
  
  • Provide expert assistance for custom-built software applications used by the client.
  • Act as the escalation point for unresolved Microsoft Office Suite issues from first-level technical support.

• Incident and Problem Management:
  
  • Investigate, diagnose, and resolve complex application-related issues reported by users.
  • Collaborate with the development team or escalate to third-level support to ensure timely resolution of critical incidents.

• Application Testing and Validation:
  
  • Perform basic application tests for changes or updates to ensure smooth functionality.
  • Participate in Disaster Recovery (DR) tests to validate application availability and performance.

• Documentation and Knowledge Management:
  
  • Develop, update, and maintain user-facing documentation, such as user guides, FAQs, and Standard Operating Procedures (SOPs).
  • Contribute to internal knowledge sharing by documenting support procedures and resolutions.

Qualifications and Requirements:

• Education:
  
  • Diploma in the IT domain or a related field.

• Experience:
  
  • Minimum of 6 years of relevant experience in application support or a related role.
  • Proven expertise in supporting enterprise-level applications and troubleshooting complex issues.

• Technical Skills:
  
  • Strong knowledge of custom application environments and troubleshooting methodologies.
  • Proficiency in Microsoft Office Suite support, including advanced configurations and issue resolution.
  • Familiarity with basic testing procedures and tools is a plus.

• Languages:
  
  • Fluency in both French and English is required.

• Soft Skills:
  
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Strong analytical and problem-solving abilities.
  • Proactive attitude and capacity to work both independently and collaboratively.

Our Offer:

• An attractive salary package with or without a company car
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, )
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,