Senior Client Success Manager (Account Director) - Paternity Cover

Our Mission: Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.

Our Company

Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights. It's complex data, made actionable for everyone. Unique to us, we join the technologies of audience intelligence and media buying together digitally - within our platform.

We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone. You can read more about our culture and values here.

Your Role

We have a paternity cover role opportunity for a talented individual to join our client success team for 3.5 months, spanning from mid-June to September, and lead and support key accounts and verticals in gaming, B2B, and retail. You will be working on a full-time basis, five days a week from 9am to 6pm.

Key aspects of your role include:

• Managing and developing key senior relationships with your clients
• Taking ownership of the quality and output of all client communications, presentations, and deliverables
• Planning across multiple digital channels (social, search, display, video) and multiple platforms within them
• Developing strategic account plans across insights, strategy, and media planning tailored to Fifty's core insights and audience understanding
• Managing your clients' revenue/gross profit forecasts
• Supporting our sales teams on client pitches, writing proposals, and creating presentations
• Preparing client-facing documents/PCAs with findings and recommendations for future activity

Your Responsibilities

1. Client Relationship Management

• Overall responsibility for your client relationships
• Developing, growing, and retaining existing and new revenue streams with clients
• Total quality control for all output delivered to clients

2. Strategic Media Development & Planning

• Developing and shaping media execution strategies and plans
• Briefing our insights and strategy teams to ensure they are shaped to your client's needs
• Working with your clients to shape KPIs/measurements of success to meet the client's strategic goals

3. Execution

• Ensuring your client's plans are executed internally to the highest standard possible
• Monitoring and ensuring client KPIs are tracking, identifying issues early, and working with internal teams to find resolutions
• Ensuring the delivery of client reporting (PCAs), QBRs, and any other output-based reporting to the highest standards

4. Client Profitability

• Responsibility for forecasting client revenue and profitability projections
• Preparing pricing proposals shaped to the client's service requirements
• Accountability for ensuring the timely billing, reconciliation, and payment for services to your client

Your Essential Skills

• Experience in media advertising, whether working for brands or providers of media solutions
• Experience working with blue-chip/large organisations and handling accounts/budgets of scale (>£1m pa)
• Deep understanding of the media landscape, communications planning, and media solutions available in the market across Gaming, B2B, and Retail
• Experienced in working with research, insights, and strategists to shape media plans
• Confidence and considerable experience in acting in client-facing roles
• Commercially minded, with experience in growing client accounts

Your Extras

• Experience using Hubspot, Data Studios, Keynote, and Excel (or similar programs)
• Experience working in scale-ups or independent media agencies

Our Benefits

At Fifty we

Recharge.

• 25 annual leave days + bank holidays
• Office closure over Christmas

Give Back.

• Paid volunteer leave
• Matched giving for a fundraising cause

Support.

• A Mac laptop
• £100 personal budget for your home working station + a new monitor
• Mobile phone contract contributions

Socialise.

• Fifty Thursdays - monthly breakfasts and an early finish with games and drinks
• Company-wide quarterly socials

Work-Life Balance at Fifty

Flexibility

• Flexible working arrangements
• Dog friendly office

Wellbeing

• Three 'Duvet Days' in addition to annual leave

For more insight into Fifty culture and office life, you can find us on Instagram .

Our Diversity and Inclusion Commitment

At its core, Fifty aims to understand humans better - but this mission doesn't stop with our technology, it feeds into our internal ethos too. Our belief in the power of human connection has helped us build a workplace where everyone can thrive and succeed. We know that the best work happens when we bring diverse and innovative minds together to work towards a common goal. So if you want to join team Fifty, we can't wait to hear from you! You can find out more about our commitment to Diversity and Inclusion here.

If you come from a marginalised or underrepresented group, we urge you to apply. We believe that diversity is key to building a strong and innovative team, and we want to ensure that all voices are heard and valued. If you are hesitant to apply because you don't feel you meet every single job requirement, we want to reassure you that we encourage all qualified candidates to apply. We believe that your unique perspective and experiences can bring invaluable insights to our team, and we are committed to providing a supportive and inclusive work environment where everyone can thrive.

If you require additional support, or reasonable adjustments or would just like an informal chat about the recruitment process, please reach out to our People Manager at

For the first stage in our recruitment process, your application documents will be anonymised. We therefore ask that you do not include your name or any other identifiable information in the written sections of the application.

Your Salary

£45,000 - £60,000 + 50% OTE + Company-wide bonus

Our Logistics

Our process consists of:

1. 30 minute meeting with our Senior People Executive to bring your CV to life and give you an insight into working at Fifty
2. 45 minute video meeting with the hiring team who will ask and answer role specific questions
3. Task-based, face-to-face, values-based interview with one of our directors and our People Manager.

We are able to let you know if you are invited to an interview or not. However, we do receive a lot of applications and as a small team we are sometimes unable to give individual feedback on each application.