Senior Client Success Manager (Maternity Cover) New London

Senior Client Success Manager (Maternity Cover)

London

About Salary Finance

Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.

By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sacs, and funding partnerships with JP Morgan and Virgin Money.

Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC's Responsible Business of Year 2018, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.

Your role in our mission

We're looking for an exceptional Senior Client Success Manager to join our team for a 12 months maternity cover. Reporting to the Head of Client Success, you'll be responsible for the success of your clients' programmes and delivering world class service. We are looking for a pro-active Senior Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio.

What you'll do

1. You'll own a portfolio of accounts and obsess about their on-going performance
2. You'll act as the 'architect' for the account. You'll strategise how and what we should be doing within those accounts to drive the companies/clients objectives
3. You'll build and deliver excellent client relationships measured by Net Promoter Score
4. You'll deliver 100% client retention and upsell additional products
5. You'll maximise all opportunities to promote our services to the employees in our clients
6. You'll support the Employee Communications Team in creating comprehensive, multi-channel, communication strategies to drive long-term uptake of products within our client portfolio

About you

• You are passionate about technology and social impact, and want to help grow a business that delivers a meaningful difference to society.
• You live and breathe the delivery of world class service
• You are empathetic; you understand what makes people tick
• You're hardworking; you wouldn't leave a job half finished and see each day as an opportunity to shine, learn and become more effective at a job that you love.
• You enjoy working in a fast-paced environment in collaboration with a team.
• You have awesome communication skills. You'll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video)
• You have a high tolerance for ambiguity and frequently changing priorities and a genuine can-do attitude.

Business skills

• Strong Communication skills (Verbal and written)
• Must have the ability to work independently with minimal supervision.
• Must have the ability to work under pressure and adhere to deadlines.
• Strong attention to detail
• Strong ability to manage high volumes of work and be efficient at prioritising tasks
• Strategic thinker

Who you are

We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are:

• Fearless, and able to make the impossible possible.
• Responsible, and want to help build a business that delivers a meaningful difference to society.
• Dedicated and want to commit to an exciting journey even through the highs and lows.
• Empathetic and truly care about every colleague and customer.
• United, because you understand we achieve more when we work as a team.
• Humble, and take feedback as a way to continuously improve.

What do you get for all your hard work?

• 25 days holiday with an extra day off on your birthday
• Hybrid working offered
• Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
• Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave
• Great career development in a fast paced environment
• Regular company socials
• Volunteer days as part of our CSR program
• More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more!

The typical interview process

1. Phone call with our Talent Manager - 20 mins
2. Video interview with Hiring Manager - 30 mins
3. Case Study to give you a taster of the role - 35 mins
4. In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins

We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.

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